We were thrilled to have so many of you join us for the WasteNot webinar! It was an exciting opportunity to showcase WasteNot in action, gather your valuable feedback, and answer your questions. 

For those who couldn't make it or would like to revisit the session, we will be sharing a recording of the webinar shortly. Stay tuned for updates!

Thank you for your continued interest and support. We look forward to bringing you more events and updates soon.

Presenters

 

Topics covered

• Where we are going
• New Features
• WasteNot - Waste management
• Integrated Group Messaging
• New Redesign Demo
• New Billing Portal
• Feature updates
• FAQs
  

Download Webinar Playbooks & Templates

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• Return On Investment Calculator (ROI)
  
  

FAQs

About OneClick

Create a culture of engagement and accountability by helping leaders manage Setups, Checklists, Accountability Infractions, Rewards, Messaging, Breaks, Training & more. If you'd like a free trial of OneClick, go here.

Arturo Pardo
Marketing Coordinator

Webinar Transcript

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Michael Alvarez - CEO: Hello, everybody!

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Michael Alvarez - CEO: Let's wait about a minute while

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Michael Alvarez - CEO: everybody else joins us.

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Michael Alvarez - CEO: I would love to know where you're visiting us from.

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Michael Alvarez - CEO: What state are you in? Just go ahead and add it to the chat.

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Michael Alvarez - CEO: so I can see.

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Michael Alvarez - CEO: As we've been traveling around the country and visiting chick-fil-a operators across the country and directors and

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Michael Alvarez - CEO: leaders and providing training. It really has been

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Michael Alvarez - CEO: exciting. It really has been a lot of fun, and we've made a lot new friends but please

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Michael Alvarez - CEO: add to the chat, and just tell us where you're visiting, from what state

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Michael Alvarez - CEO: or what your store name is.

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Michael Alvarez - CEO: and just send us where you're from, just so that we can.

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Michael Alvarez - CEO: We're just gonna wait another 20 seconds or so before we get started.

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Michael Alvarez - CEO: Let me see if I recognize

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Michael Alvarez - CEO: any of these names.

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Michael Alvarez - CEO: So we have Ashley, Osh us, Austin Bailey, Bill Brandon.

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Michael Alvarez - CEO: Chris. I believe we may have talked in the past.

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Michael Alvarez - CEO: Evan Brake.

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Kevin Allen: I notice a lot of people that are from our support tickets, which is awesome.

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Michael Alvarez - CEO: That is great. This is great to see.

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Kevin Allen: Oh, they're saying the chat is disabled. Aj. If you want to turn that on for them, that'd be great.

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Michael Alvarez - CEO: You can. Just. You can enable that also on the QA. Section of zoom.

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Michael Alvarez - CEO: If you want to add your questions to the QA. Queue.

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Michael Alvarez - CEO: or also Adam the Chat.

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Michael Alvarez - CEO: you know. We'll go ahead and start collecting those

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Michael Alvarez - CEO: to get ready for it, and we're gonna have a QA session at the end.

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Michael Alvarez - CEO: So let us know when you enable the Chat

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Michael Alvarez - CEO: Aj, and I'm going to go ahead and start sharing my screen and the presentation.

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Michael Alvarez - CEO: Will you allow me that? So? Aj. Can you add.

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Michael Alvarez - CEO: can you let me share my screen as well?

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Michael Alvarez - CEO: So let's see.

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Kevin Allen: You should be able to share your screen. Now.

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Michael Alvarez - CEO: Excellent.

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Michael Alvarez - CEO: So I'm gonna go ahead and share my desk.

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Michael Alvarez - CEO: share this screen.

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Michael Alvarez - CEO: Here we go.

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Michael Alvarez - CEO: all right.

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Michael Alvarez - CEO: So the webinar today is is quite exciting

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Michael Alvarez - CEO: as as I've been traveling around the country and visiting customers, and and

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Michael Alvarez - CEO: my coo and a few other people.

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Michael Alvarez - CEO: we have received a lot of feedback and based on your feedback.

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Michael Alvarez - CEO: We've actually been making all these changes, feature enhancements.

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Michael Alvarez - CEO: creating new features that are all specific to you.

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Michael Alvarez - CEO: Since we have chosen on the Comp. As a company to just focus on

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Michael Alvarez - CEO: chick-fil-a operators and leaders. And what it is that you're need of. You can be sure that every line of code that we write is specific to you, and what you have asked us to do.

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Michael Alvarez - CEO: different from a lot of other companies who are trying to tackle the entire world and serve a bunch of different types of companies. And then you call support, and they have no idea

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Michael Alvarez - CEO: how to help you. Right.

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Michael Alvarez - CEO: Ours is specific to you. And and that's the power of how useful this can be for you.

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Michael Alvarez - CEO: So in this webinar, we're going to cover new features.

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Michael Alvarez - CEO: We've got a new waste management feature called waste. Not

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Michael Alvarez - CEO: we have a messaging feature that we that we haven't demoed yet.

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Michael Alvarez - CEO: and we will. Today

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Michael Alvarez - CEO: we have a new billing portal where you can actually self serve

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Michael Alvarez - CEO: instead of working through the invoicing system. That's pretty exciting.

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Michael Alvarez - CEO: So I'm the CEO of Oneclick. I'm an entrepreneur and a leader, and I've worked for fortune 500 companies.

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Michael Alvarez - CEO: I've also had 2 of my own software companies and my passion in life.

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Michael Alvarez - CEO: It's to help leaders become the 10 point o version of themselves.

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Michael Alvarez - CEO: Kevin Allen is with us, and he's also going to be doing the demo and the presenting on the back end.

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Michael Alvarez - CEO: And he's a Systems administrator here. He's

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Michael Alvarez - CEO: He's a former chick-fil-a shift leader and trainer. He's also been with one click for going on 2 years.

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Michael Alvarez - CEO: His passions include development systems, game design and product management

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Michael Alvarez - CEO: and family. I know that

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Michael Alvarez - CEO: on the agenda today

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Michael Alvarez - CEO: is this, we've

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Michael Alvarez - CEO: I wanna share with you where we're going. And then the features waste, not

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Michael Alvarez - CEO: the waste management system, integrated group messaging new redesign, the new billing portal, and then the feature new feature updates, and then we'll have a QA. Session where you can ask your questions. Live, or if you want to send your questions through QA. Now, we can read them. But we'll also enable your microphone so that we can have a dialogue with you as well.

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Michael Alvarez - CEO: So this is where I'm actually going to.

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Michael Alvarez - CEO: Come out of this, and I'm going to show you where waste management

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Michael Alvarez - CEO: is on the pricing. We've only send this sent this invite to all existing customers.

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Michael Alvarez - CEO: so most likely you're an existing customer. If you've joined this webinar, you may have been invited by a customer, anyways. But if you're a paying customer, waste management is called waste not, and it's for free. So it's for free on starter advance or premium plans.

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Michael Alvarez - CEO: We've also had a change in pricing.

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Michael Alvarez - CEO: and there are monthly plans and their annual plans.

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Michael Alvarez - CEO: and we wanted to make an affordable

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Michael Alvarez - CEO: starter plan and $99 a month.

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Michael Alvarez - CEO: and that is what we've done. And just to let you know, we also have a new pricing for small rest small restaurants which are in airports, malls, universities, things like that.

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Michael Alvarez - CEO: And we also offer a premium support feature that puts your tickets

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Michael Alvarez - CEO: up to the top.

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Michael Alvarez - CEO: So back to the presentation.

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Michael Alvarez - CEO: Quick quick. Updates one in 5 chick-fil-a operators are standalone stores

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Michael Alvarez - CEO: connect their data to one click. Now.

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Michael Alvarez - CEO: we are nearing 400 chick-fil-a operators that are paying customers.

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Michael Alvarez - CEO: We have a commitment to data privacy, your data privacy, because you trust us with the data that you provide us with.

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Michael Alvarez - CEO: So what we've done is we've actually started the process of becoming sock to compliance. And I will show you where that's at on the website as well.

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Michael Alvarez - CEO: We've also tripled our development resources.

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Michael Alvarez - CEO: And we have the new pricing starting in $99 a month.

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Michael Alvarez - CEO: So I'm gonna show you on here, how to how to how to find our security policies.

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Michael Alvarez - CEO: And this is not easy just to let you know this process is anywhere between $50,000 to $100,000, to become sock, to compliance, to be able to

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Michael Alvarez - CEO: to have the privacy settings in our system and the privacy procedures.

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Michael Alvarez - CEO: and technologies inside the company, so that the data that you provide us with through vendor bridge or through any other form is sock to compliance, which is the highest level of compliance, so that you can feel comfortable with the data that you're sharing with us.

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Michael Alvarez - CEO: Going back to the presentation.

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Michael Alvarez - CEO: This is just a screenshot. I put a logo of

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Michael Alvarez - CEO: all of our customers across the country and chick-fil-a. And this is quite impressive

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Michael Alvarez - CEO: where we're going.

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Michael Alvarez - CEO: Really, our focus is artificial intelligence and how that can help

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Michael Alvarez - CEO: how that can help optimize operations and optimize workforce management.

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Michael Alvarez - CEO: How? How I can help you with reporting as well.

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Michael Alvarez - CEO: That you could tell the I AI, hey, who are the? Give me a graph and a chart of the last

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Michael Alvarez - CEO: of the last month of the top

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Michael Alvarez - CEO: team members that I have that have completed their checklist. Things like that

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Michael Alvarez - CEO: predictive analytics is what we're working on as well. We're also creating a self. Serve settings

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Michael Alvarez - CEO: to where

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Michael Alvarez - CEO: it'll probably cut down about 50 of the tickets that you would.

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Michael Alvarez - CEO: You would now create where you're asking support to, to make

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Michael Alvarez - CEO: certain changes on the back end and the settings and these settings you're going to be able to enable or disable certain settings on your own. So you can self serve, and it'll be much quicker.

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Michael Alvarez - CEO: We're gonna have a reporting dashboard. We are optimizing the new design, and we're continually optimizing that new redesign over time.

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Michael Alvarez - CEO: We're also revamping our referral program. So keep that in mind over the next couple of weeks you'll see some changes there as well.

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Michael Alvarez - CEO: The new features, the new features that we're going to present today is waste not

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Michael Alvarez - CEO: a little bit on the redesign. And now we're rolling that out in small chunks. So it's not too overwhelming.

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Michael Alvarez - CEO: And then the billing portal. What you need to know because you do need to change your credit card information

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Michael Alvarez - CEO: to be able to

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Michael Alvarez - CEO: have it in the new billing portal, and we will show you how to do that

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Michael Alvarez - CEO: other.

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Michael Alvarez - CEO: and also a new integrated group messaging. There's a huge problem across the country where you're using all these different messaging platforms.

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Michael Alvarez - CEO: and none of them talk to your current systems. So, being an all-in-one platform in one click.

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Michael Alvarez - CEO: it allows group messaging allows for our system. Since we already have the data of your team members to push that data into the messaging or remove them from that. So you no longer have to remember to put people in or take them out.

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Michael Alvarez - CEO: and a bunch of other things that just really create a lot of headaches

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Michael Alvarez - CEO: for you and and your leaders, and really suck a ton of your time that can be completely on automated, and now is.

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Michael Alvarez - CEO: So

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Michael Alvarez - CEO: I'm gonna go ahead and let

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Michael Alvarez - CEO: Kevin take it from here on the new features so that he can demo that.

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Kevin Allen: Sweet. Thank you, Mike. So just like Aj or put into the chat. If you do have any questions as I go through this. Don't hesitate to put that into the question, and answers, because we do have a question and answers at the end. And I will also put the beta link which is what I'm going to be showing off here. So if you wanted to kind of follow along a little bit you can do that there.

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Kevin Allen: So this is our beta link, which is kind of where we're putting out these new features for the redesign so that way, we can kind of make sure that they're all working properly and then slowly integrate that into what you guys use on a daily basis.

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Kevin Allen: Some. So some new things that we're doing in this redesign, we have some new colors, some new icons like we have a new, the opening indicator to show that. This person is an opener compared to our closing one where they're the moon, icon, to show that they're have a closing shift.

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Kevin Allen: Okay, just kind of update on the colors, like we, you know, quote from the red to the green right now, it shows gray. But you know, open to feedback if you like that gray, or if you like, the blue that it was before and that's what this kind of beta is is to kind of get the feedback to know. Hey? Are we going in the right direction? Are we looking to do something different?

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Kevin Allen: So on the side. Here we have, you know, a way to jump up to have it be kind of expanded. So you can actually read the names, or you, if you know what the icons are like we have now. You can do that that way.

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Kevin Allen: Couple of things, I'll point out, is the area selector rather than a toggle. It's now a dropdown, so you can easily see. Hey? I'm on front of house versus switching to our back of house. Line ups with that dropdown there

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Kevin Allen: and then we can go to. The thing that we're really focused on is this waste management?

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Kevin Allen: So this is what the high level looks like this is kind of the main page. Here. We have a way of hey? I want to add new a news waste product.

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Kevin Allen: so I can click on that new waste. It'll a have a few favorites that I can favorite quite a few here, or, if I want to add a new one. I can go to my product screen I can find, hey? I wanna do that fruit cup, and it's a raw product.

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Kevin Allen: So then I can push that plus find it down here at the bottom, and I can either push, hey? And we did one waste. I can click on the 5 to hey? Now we have a total of 6, or now I need to drop the one down. And so now I'm wasting a total of 5 fruit cups. Maybe I need to waste a few tomatoes as well. So now I have a total of 7 units between both the fruit cup and the tomatoes.

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Kevin Allen: and then I can see also here that Aj or Arturo

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Kevin Allen: has submitted a few things in the past like 7 days. These are the last items that have been wasted.

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Kevin Allen: and I can click on, add.

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Kevin Allen: and you can see here my fruit cup and tomatoes are in each individual line showed in by which area that is as well as all of the other

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Kevin Allen: previous waste items.

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Kevin Allen: Or in this case we have some sampled items, or, if I have like a donation. Maybe that's how I would track for that donation side. I can put that in here just as easily switch between those radio buttons at the top.

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Kevin Allen: Over here on the right side. We have this filter right button where I can filter. I just want to see the donations, and I can hit apply right now. There's nothing in that date range. But if I extend that date range to be hey, let's do it from this range.

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Kevin Allen: Now, I can see, hey, there are 29 reports in that date range, and these are all of those reports here.

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Kevin Allen: Now, I can also click on. I'm gonna clear this out.

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Kevin Allen: But I can click on this export. And right now, it's gonna show me, based on this date range, what the latest waste items are, and then I can export that as a Csv file or a Pdf, so that way I can easily put that into up your inform to record that waste.

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Kevin Allen: You can also do that same thing with donations right now. There's nothing same as sampled, if there was any there. You can also hit that copy button, and it will copy what that inform name is. So that way you can easily kind of copy and paste that into inform to track that.

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Kevin Allen: Now let's say as the example medium fruit cup. Right now we have that labeled as that. But maybe I want to write out the word medium.

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Kevin Allen: so I can go up to this wrench icon up here at the top, and this is where I can add my kind of custom list, if you will, so I can click on the new, add button where I can say, Hey, what is do I want to call this? Maybe we call it that mid instead.

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Kevin Allen: In the description I can skip. But you know we could say, Hey, it's a fruit cup

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Kevin Allen: or a finished fruit cup

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Kevin Allen: finished

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Kevin Allen: the product category I need to find. Hey, is this a front of house finished? Item, is it a raw item, you know? Usually, whatever inform shows you. That's what it will say, but you can put it in whatever you want. Maybe it's the prep.

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Kevin Allen: And I need to find what type of external name. It is so in this case I would copy straight from inform, put it here so I could say, like, Hey, this is the cup whatever. Obviously I spelled that right.

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Kevin Allen: Canada put in what the unit is. So in this case each, and then what the cost is I don't want to put in the cost. I can put a 0, but it does need to have a cost per unit there

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Kevin Allen: and then you would hit save

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Kevin Allen: when you do that, it would show up there. And then when you push it onto this side, you can see a total amount of reports, and then the total based off of those in this case, testing data. But you get the idea of how much we've wasted in that period. In this case, this is all time versus if I do just this week.

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Kevin Allen: I only have $5 worth, because that's only the 2 that we've put in.

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Kevin Allen: Hank.

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Kevin Allen: So yeah, put any questions about waste not, or the waste management tool into the QA. I'm gonna move on to the next section, which is the chat or the messaging feature.

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Kevin Allen: So inside here, just like you would in any other messaging feature, you can click on new channel and team members will have this specify members and same with your leaders. But team members have access to this one

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Kevin Allen: where you can go in and search for that team members name. In this case, this is our demo store. So we have a lot of testing ones.

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Kevin Allen: Let's see if I can find my name.

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Kevin Allen: There we go so I can say, Hey, myself and I are going to be there. I would then click next, and then I can create that name. If I leave it blank. It would just add our 2 names together.

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Kevin Allen: This case, that's what I'm going to do.

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Kevin Allen: So now that we created a direct message. Between me and this testing channel. So that way I could just come in and say random. Let things I can say, Hi! Whatever you can see all of the other ones that I'm invited to like this. Meet with me and Bruce. We can reply to each other. Add some emojis things like that.

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Kevin Allen: We can also, as a leader, you can add it based on specified roles, which is meaning that you're doing it based on their permission levels inside of one click.

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Kevin Allen: So I can say, Hey, I want to mark off team member. And I also want to mark off directors and managers. Kind of do a generalized chat.

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Kevin Allen: and then I can specify, based on the area. So if I want to say, Hey, I just want it to be a front of house here.

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Kevin Allen: Group Channel. I can do that, or I can have it be for everyone. And I've already made that. So we're just gonna skip to it like an announcement channel.

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Kevin Allen: In this case I frozen this channel so that only directors have access to post into this channel, and then everyone else can just add emojis as you can see there by just clicking on the smiley face and adding a few emojis there!

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Kevin Allen: So that's oh! And the billing folder. I gotta forget. Can't forget that. So I gotta switch my screen here to this one.

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Kevin Allen: So down here at the bottom I can go to my profile and I can click on the billing.

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Kevin Allen: So in here. Obviously, you're not gonna see this testing info spot. But you can see here my current subscription. That's currently active. But I can go in and say, Hey, instead of this premium plan, which has, you know, breaks and premium messaging that we just showed off. I can jump to this advanced plan, and then I can hit confirm, because I've already paid for the premium. I'd get a credit on my account. So then I have forever long to have this here, or I can stay on that current plan

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Kevin Allen: for most of you who are already in in the process of switching. To this. You'll need to go into this billing portal button here.

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Kevin Allen: which will open up a new page that looks like this.

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Kevin Allen: and from here, normally this wouldn't be there. But you would then need to add your starter plan or your credit card into the system. So you would click on that and then add your credit card as normal. In this case I have a dummy one there.

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Kevin Allen: So don't steal my information. But you can add your new payment method there and then. You can also see, like your invoice history, so you can kind of see that and kind of almost self. Serve on the billing unless you want to talk to us. But that's the idea. Here.

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Kevin Allen: Okay, so that's all I'm gonna show off, at least for right now. Mike, if I'm gonna pass it back to you to go on the next thing on the slide.

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Michael Alvarez - CEO: Excellent. I will let me.

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Michael Alvarez - CEO: let's actually

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Michael Alvarez - CEO: okay, let me go ahead and share

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Michael Alvarez - CEO: this.

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Michael Alvarez - CEO: All right.

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Michael Alvarez - CEO: So

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Michael Alvarez - CEO: so now we're going to cover feature and view future improvement, feature, improvements.

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Michael Alvarez - CEO: I I have received quite a few questions, and I think you've got fantastic questions, and we are going to go through your questions and answer those at the end. Thank you for sending those.

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Michael Alvarez - CEO: So the feature improvements that we're going to cover now are are? There's an add the checklist button.

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Michael Alvarez - CEO: There's an ad passport training rubric.

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Michael Alvarez - CEO: There's a layout editor enhancements. There's accountability and fraction signatures super powerful.

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Michael Alvarez - CEO: There's contact information, privacy settings which which is

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Michael Alvarez - CEO: also phenomenal, which is gonna help you and your Hr. Departments gonna absolutely love you for this. And there's also day node enhancements. So I'm gonna go ahead and have

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Michael Alvarez - CEO: Kevin take it away. And if you can go through those we've got a lot of really good questions coming through.

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Kevin Allen: Yeah, I'm kind of like I wanna answer them now, but gotta show off the cool stuff first.st

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Michael Alvarez - CEO: Yeah, cool.

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Kevin Allen: Updates,

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Michael Alvarez - CEO: Cause you're really it's cause you're really cool, Kevin.

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Kevin Allen: I I mean, you know, don't boost my ego too much. Okay. So one of the questions that we keep getting in support is how to add a new checklist. So that right now you would go to the checklist. Tab or you could do this in the checklist here. You just want to click on that. Manage checklist button

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Kevin Allen: so inside of here, right now, I'm on the front of house ones. I can either 1st come down here to the bottom, and I can click on any of one of these templates that I made for my store that you guys can use. And like specifically this one that says new checklist, they'll then say, created, and then created or create and then created. We can see that up here, if I can find it

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Kevin Allen: somewhere

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Kevin Allen: right there. So then I can go in and edit, hey? This shows hash browns. I can edit that. However, I want, and then use that save and publish, and it won't be active for everyone.

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Kevin Allen: I can also click on this green banner here, and that will create a new one, and that one puts it already as published. So you can see here. That.

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Kevin Allen: So I hope that answers that of how to

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Kevin Allen: create a new checklist. And then, if you do need help making those checklists, we can help you with that. But that's how you would do that

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Kevin Allen: so now we're gonna move to the passport section.

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Kevin Allen: And all of those questions we did. I guess part of the redesign change the how the ratings are shown. So you can see that there.

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Kevin Allen: So inside the profile, we've added a passports tab where you can see it automatically. There in that person's profile, or that team members profile and same with the rating, your training that was already there. But now you can kind of jump back and forth. In between. So one of the questions is, how do I? Add a new one of the passports? So part of the

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Kevin Allen: that settings page that we're currently working on in the background. We'll add that. But currently you would need to fill out this

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Kevin Allen: rubric that you can then get access to

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Kevin Allen: which will then show all of the positions and what order you want them in, and this will show both the ratings as well as the passports. What order that's in? And then you can come over here to the passports, Tab.

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Kevin Allen: and you can see all of the passports that are currently in so as the example for dining room or desserts here has already some shakes, some weights. And those links are already there in that rubric tab. So that way you can use one of ours, or you can kind of merge what you already have in together.

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Kevin Allen: So that's kind of cool.

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Kevin Allen: How?

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Kevin Allen: And then the other thing I'll point out in the manage passports is, we can see all of the history of who did the last edit on this passport.

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Kevin Allen: So you can see here that Arturo edited on, edited this passport on July 12.th If I go in and, let's say, add another one. That's random letters I can then hit, save, and then it will show that Jessica did it, or in this case, me today. That's a kind of a new update that we've had.

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Kevin Allen: I think that's all for passports. Oh, I guess the other thing but we keep getting asked is by default. Training and passports are not seen by a team member. They're shown by trainers. With the idea being that you would have the trainer sit down with the team member and then go through kind of these passport checklists. Have them show them how to do a shake, or whatever the passport or the training day that they're doing today.

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Kevin Allen: But we can edit that to be that they can see the passports and not the ratings, or we have them to be able to see the ratings and their passports and not do anything with them. Kind of. However, you want us to customize that for you.

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Kevin Allen: Okay, now, let's.

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Michael Alvarez - CEO: Yeah, to keep it clear. If somebody wants to add a passport

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Michael Alvarez - CEO: right now, the only way to add a passport is to change it in the rubric, and then they upload it, or do they send that to cus? This customer support right now.

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Kevin Allen: Oh, great question. So yeah. So if they once they get this and edit it all with that order as well as what the star ratings are. They will then send that to support through a ticket, and is the best way that way, and then we would current update it. And then, once we have that settings page in that we're working on, and they can do that all themselves. At least, that's the goal.

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Kevin Allen: Great question.

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Michael Alvarez - CEO: So that so the purpose for the rubric is so that you can customize

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Michael Alvarez - CEO: things like passports and also trainings the star ratings. The explanation for the star ratings. If you want, we can provide you a template for everything

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Michael Alvarez - CEO: just to get your store started, and then slowly, you can start customizing it

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Michael Alvarez - CEO: on your own right.

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Kevin Allen: Question, yes.

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Michael Alvarez - CEO: So, and something really interesting about passports and the way to the Wh. This is the best way that I've been able to explain passports and and what they are. And the reason why we called them passports because has little airplane is because

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Michael Alvarez - CEO: think of passports. And and this is this is actually

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Michael Alvarez - CEO: a lot of. I know a lot of chick-fil-a restaurants who've actually canceled Trello just because of passports.

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Michael Alvarez - CEO: because what it does is it helps you to to see the progress from one level to another level for any team, member or leader.

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Michael Alvarez - CEO: So let's say, you want to create your own custom training on the culture of your store. Right?

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Michael Alvarez - CEO: You create that as a passport, and you make sure that they go through that you want to create another training. That's

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Michael Alvarez - CEO: that's progress on exactly what you need to do at this store

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Michael Alvarez - CEO: to get a raise or to go from team member to shift leader, for example. Right? So if you these are just

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Michael Alvarez - CEO: think of it as passports that you stamp, and that's why their progress

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Michael Alvarez - CEO: the only the best way to visualize is it is progress from one area to the next, or from one level of expertise to the next.

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Michael Alvarez - CEO: and you can literally do away with Trello for the most part, just just by just by using this. And then per team member, you have it under card, you know exactly who's done the onboarding for Newcast for for new employee, you know, who's been trained on what and that's all signed off on by their leaders, and they also have to. They do a virtual signature.

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Michael Alvarez - CEO: so it shows that they actually completed it. Any other thoughts on that Kevin.

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Kevin Allen: No, I think that's great. The idea of like this is the checklist that you would do for this particular position or permission level. That's the kind of the idea of passports is I can check it off. In this case, rate them

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Kevin Allen: hire like a 4 star, and then you can see that there and then I can stamp it like, Hey, they've done really great on this position. Let's give that stamp of approval by me.

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Michael Alvarez - CEO: Awesome.

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Michael Alvarez - CEO: The next one.

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Kevin Allen: Yeah, so this next one, I'm gonna go to the production side because it's a little easier to see as of right now. Inside of the layout editor. When I click on that you can see over here I have a bunch of different structures. Which is showing, hey? On Friday and Saturday. These are the times that are shown up. Same with Monday and Friday and Saturday, and then Tuesday through. Thursday is gonna show up here.

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Kevin Allen: Now, most of you may have the old list, which is the

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Kevin Allen: not this one or that. The global list which would then show basically whatever any time that's here. So we have a 6 on all of them. So that's gonna show up on Tuesday. It's not gonna have. Or it's gonna have this 8 am time as well.

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Kevin Allen: because that one shows up here on when it's on this global list section. I hope that's making sense. But any unique time that's on any of these. That's when it's going to show

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Kevin Allen: versus when we switch to the setups time. It's going to show on Friday and Saturday only 6, 8, and 10 in this example, where on like Monday, it's going to just show 6 and 11, because the 8 Am. Is for Friday and Saturday specific. Specifically, that's a hard word to say.

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Kevin Allen: The other thing I will add on the layout editor that we've Updated is that we've added this bulk edit property. So now I can go in and have this dropdown, and I can look at all of the training positions. So rather than having to click on the position. Look down here on this dropdown and make sure that it matches correctly. I can look at a high level and see all of the changes and go. Oh, traffic is not actually a runner position. We need to change that to a headset position, and then I can save that, and then it will update all my layouts.

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Kevin Allen: So done. A few other kind of back end changes on the layout editor. But that's kind of the main gist. That way.

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Kevin Allen: And then, again, if there are any other questions, please put them in the QA. And we'll get to those as well.

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Kevin Allen: So going back into the Beta, this is also on the production as well. In the infractions Tab, we've added a signatures. Box? So now I can say, Hey! This person didn't exceeded their break. Times, we could say was supposed to be off at this time. Obviously I spelled that correctly, and then I have a signature box where I can sign it as a leader, and then I can submit that. And then you can see that leader there.

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Kevin Allen: You can also see if I turn it on

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Kevin Allen: the

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Kevin Allen: employee signature shows that it's on.

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Kevin Allen: Oh.

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Kevin Allen: there's not a box there. Normally there would be a box there. If I go to production, you can see that.

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Kevin Allen: the joys of doing this on the fly. This is so much fun.

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Kevin Allen: Cool? So you can see there's a box that I can add that employee signature. It's not required, but it is there. So I can sign that there and then I have the employee also sign it to show that write up. Has been acknowledged by them. Obviously I put in all that information that way.

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Kevin Allen: You can then customize those different settings in here, saying, Hey, it's not required. Once. All

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Kevin Allen: like both signatures are there. It's then there's no edits.

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Kevin Allen: at least with that check box. This one means that you can edit the signatures.

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Kevin Allen: So if one leader signs it, and it's supposed to be a different leader that signed it. They can clear it and then edit it. That kind of a thing. If that one's checked. You can also add acknowledgement.

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Kevin Allen: phrases, I guess so it could say you acknowledge something in that box. So you and so when someone comes in to acknowledge that

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Kevin Allen: employee. It'll say you and or whatever you put in that box. We have a default one there. It looks like it got erased in this demo store, so I'll have to go back and add that

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Kevin Allen: but we've added that into the signatures. And inside the infractions.

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Kevin Allen: Normally, I'm in a demo. So I'm like, what questions do you have but another thing that we've added, let's see if my oops

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Kevin Allen: one PIN still works.

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Kevin Allen: Yes, so I'm currently now signed in as Christian temporarily. I'm using that cowboy hat. But if I sign in or try and look at a leader's profile, so let's say, take Rachel's right now. We've added this privacy screen so I can see that she's a director. But I don't see any of the information there.

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Kevin Allen: or when I sign out. I now, as a director, can see Rachel's phone number, her email, her birthday, her work anniversary. And then in this case her PIN as well. But if she had an emergency contact it would show that there as well. So you can easily see what information they have versus when I'm

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Kevin Allen: signed in as a team member. I can't see that information, so you can see by default your own level and lower. So a team lead could see a team leaders and a trainers and a team members, but could not see like a shift leader or a manager, and that all determines based off of the

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Kevin Allen: order of your permission levels here

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Kevin Allen: clean.

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Kevin Allen: And then the last thing I'll point out that we keep. We get a lot of questions about as well from support. Is our notes box here so you can go into here or in the redesign? It looks like

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Kevin Allen: this box. You can go in and add a bunch of comments for a day notes. So as I put it on this 12 Pm. Lineup, I can go to the 11, and it's still going to show there. And so if the one thing that we've updated recently is kind of our merge conflict. So if someone else also went in and updated this. And they, you know, bunch more comments.

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Kevin Allen: And I did this at the same time. It'll then say, Oh, there's a merge conflict. Let's see which ones you want to keep. So that way. You're not overwriting.

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Kevin Allen: The notes that are there

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Kevin Allen: so.

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Michael Alvarez - CEO: Yeah. Day notes is really a lot of people

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Michael Alvarez - CEO: think that that's just a place for for really great quotes.

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Michael Alvarez - CEO: But really it's a day notes section that actually drop off at midnight. And you can. You can do the dropdown and say tomorrow, and you can go to tomorrow, and you can add notes for the entire team for tomorrow, and those are notes.

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Michael Alvarez - CEO: or they know that that's instructions or things that they need to be aware of for the next day, and then you can do that a few a few days ahead of time

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Michael Alvarez - CEO: to plan ahead so that everybody it's it's like a message. Board. Right?

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Michael Alvarez - CEO: Yeah.

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Kevin Allen: One thing I would say that I've seen other people do is that they would put in like, Hey, this person is training this person on this position. So as like the scheduler, you could put in like little notes there. So it's like, Hey, Hannah's gonna train. No, Naomi on whatever today. So that way, all of that's in there. And so they don't have to manually go in. That's the shift leaders, job.

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Kevin Allen: or whoever in that store? But then they could put that information so that everyone knows. Hey, this is who's supposed to be there today. We can see that in that note.

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Michael Alvarez - CEO: Awesome.

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Kevin Allen: Sweet so that's all, all of my list. Mike, do you wanna go go through some of these questions, and I can continue screen sharing, or I can stop

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Michael Alvarez - CEO: So now we're at the now we're at the FAQ.

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Kevin Allen: Q. And a.

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Michael Alvarez - CEO: Our QA. Our.

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Michael Alvarez - CEO: the

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Michael Alvarez - CEO: of the presentation.

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Michael Alvarez - CEO: So

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Michael Alvarez - CEO: let's go ahead and get started. With that. I think you can read those questions, and if you want me to read through some of those I can.

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Michael Alvarez - CEO: But but there's some really good questions.

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Kevin Allen: Yeah.

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Michael Alvarez - CEO: For example, is there a way to have an infraction email sent to the leader when posted and not the team member? Let me just

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Michael Alvarez - CEO: let me just

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Michael Alvarez - CEO: touch on that really quick.

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Michael Alvarez - CEO: So, as a best practice, it's best to have all of the feedback

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Michael Alvarez - CEO: visible to the team members. For example, all of your training ratings, because this, then it becomes a feedback loop.

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Michael Alvarez - CEO: and you'd

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Michael Alvarez - CEO: your leaders will type in there and put the ratings that they feel comfortable, having them see so that it becomes a real good feedback loop, and then they can see their own progress right? So it's the same thing with. This is the reason why they, the team member, gets the email as well as because once they're given an infraction.

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Michael Alvarez - CEO: you want to have that difficult conversation with them, and say, Hey, you're more than 5 min late. I gave you an infraction. What are you going to do

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Michael Alvarez - CEO: to to to become better at this, so that you don't do that again, so that you don't repeat this

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Michael Alvarez - CEO: this behavior because we

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Michael Alvarez - CEO: it's not okay

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Michael Alvarez - CEO: to be 5 min late. So then you type in in the comments what their promise was.

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Michael Alvarez - CEO: And then that's when you have the signatures, and that's when you send it, because that keeps both parties accountable, you, as a leader, that you held them accountable them as a team member, that they actually were held accountable, and the promise that they made. That's the reason why they both receive the email. But the question still is, if they want to make that change and not have the team member get those emails? Is that a possible thing to change? Kevin.

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Kevin Allen: Right now there is not but that's definitely a great idea that we can add for the future.

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Michael Alvarez - CEO: Okay.

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Kevin Allen: Great question. I'll I'll address a few like common questions that I've seen throughout the thing. Right now. The beta is only on the web version. It. You just go to beta dot one click app.com, and that's how you can see that. We're working on a way like kind of a toggle button between production, which is in from the app to the beta. So you can easily switch back and forth. We're just currently testing that right now.

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Kevin Allen: Another thing that I saw was, is there a way that you can import the waste information directly into inform

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Kevin Allen: right now. There isn't a nice way of doing that just because of the way that it's all configured. But you can. I'll share my screen again, so we can see that in action.

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Kevin Allen: there it is. So you can click on this export. And right now it's filtered on this timeframe, so you can either click on this copy button to then search for that particular thing, and then put in that 5 units there, or you can export as a Csv or a Pdf, so then it's easier to place into the inform. So there's that.

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Michael Alvarez - CEO: Yeah. And I can't imagine that the savings per year, that just tracking the donations right?

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Michael Alvarez - CEO: Just tracking that and actually so so as the operators, as the operators doing their taxes at the end of the year.

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Michael Alvarez - CEO: What savings there's gonna be just to be able to have proof and have this track?

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Michael Alvarez - CEO: Yeah.

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Kevin Allen: The next one. So Nathan brings up a great question. He says. Can you make a graph of waste over time and break it out by hour, day, part

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Kevin Allen: week, month, all that kind of stuff. That's part of our goals. That's like a phase, 2 type of thing. So it's great idea. So that's where we're gonna put here to kind of show off different charts and different things about waste. So that way you can then see like, oh, in the morning we're wasting a ton of spicy fillets. We can now fix that and show that off.

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Michael Alvarez - CEO: Before answering other questions. I think this is really important. Would you mind explaining where the knowledge base has gone.

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Kevin Allen: Yeah.

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Michael Alvarez - CEO: One, and also

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Michael Alvarez - CEO: talk a little bit about the the one click champion program, which is

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Michael Alvarez - CEO: really important. And I think everybody on this webinar is really gonna want to know.

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Kevin Allen: Sure. So up at the top there's that question mark box both on the beta as well as on production. There's that question Mark Button there. When you click on it, it'll take you to the knowledge base like the homepage, if you will. So this is where you would go through and say, Hey, I have a question about accountability. We can go into that to then learn more about that information. And so then it has, like videos and articles kind of like the way pathways does. But just for one click.

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Kevin Allen: The one click champion program is to kind of kind of test if you will. Your one click knowledge. To really see like, hey? Do you know, are you the kind of the best, and know the training of one click. So as a specific example, here's the team training one. This one is gonna go over your ratings, your training, customizing passports for leadership and different positions, and then you'll have a team training quiz

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Kevin Allen: and the goal is that if you take all of the quizzes that are all right here, all 9 of them currently. Then you'll get a certificate from us, showing that you are a 1 click champion and then the goal would be that we would come to you of hey, we have this new feature. Can you test it out and give us your feedback to know, hey? Is it a good idea? Are we going in the right direction? Kind of like what we're doing with the beta? But a lot more like secretive. But

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Kevin Allen: the new stuff, the new new stuff.

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Michael Alvarez - CEO: The new new stuff.

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Kevin Allen: The new stuff.

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Michael Alvarez - CEO: And and this is really a game changer, really, that that I mean 1st of all. So you don't go to the homepage anymore. You actually have to be logged in to one click in order to access the knowledge base. Okay.

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Michael Alvarez - CEO: and it, it is really important that you have it. Minimum. One person on staff. That's a 1 click champion. I I would say, actually, minimum 2, maybe somebody front of house somebody back of house, but that they really get certified as a 1. Click champion.

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Michael Alvarez - CEO: That's just a game changer for you. There's so many stores that I go to, and I visit that are customers that are using only 10 of the power of one click, and if they were to use everything and they pay for everything.

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Michael Alvarez - CEO: So if you were to actually have somebody help you to make sure that you, you are internally that really digest this, or even calls us every morning we have a live zoom. Call for 1 h. If you click on contact us, and and and contact support on the homepage

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Michael Alvarez - CEO: every single morning for a full hour. Live, support. Somebody can answer your questions.

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Michael Alvarez - CEO: If you want to show them where that's at Kevin

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Michael Alvarez - CEO: and support, and then where it says a daily live. Zoom, call on the left, or you can book a call at a time that's more convenient for you or for your team, member or leader.

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Michael Alvarez - CEO: So let's go back to these questions. We have a lot of questions and thank you, everybody. And if we want to enable anybody's microphone, or do you want to keep going through these questions, Kevin?

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Michael Alvarez - CEO: There's a lot.

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Kevin Allen: Yeah, there's a lot it's hard to pick which ones

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Kevin Allen: we should do. This person says, When will we have access to waste, not or the waste feature. Currently, it's on Beta. So you can go test that now. And then, if you want to. Give us feedback stuff like that.

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Kevin Allen: Yeah, go ahead, Mike.

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Michael Alvarez - CEO: So so, to be clear, the only everybody who's a paid customer gets waste management.

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Michael Alvarez - CEO: and the only way to access waste management is through a web browser through Beta. One click appcom.

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Michael Alvarez - CEO: Right? It's not through the downloadable app yet. Anytime. We launch something on Beta. If you want to be using our latest and greatest

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Michael Alvarez - CEO: app at the time. It's always beta dial one click appcom through the web browser. So you can use

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Michael Alvarez - CEO: those features. Now, Kevin does waste need. Waste doesn't really need to be enabled, because it's it's for all paying customers. So everybody has it by default. Right?

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Kevin Allen: Fred.

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Michael Alvarez - CEO: Do we have to? If somebody wants to use the group chat

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Michael Alvarez - CEO: if they want to use the group chat that is in our premium feature set.

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Michael Alvarez - CEO: and if you go to the pricing page and you go to the premium feature set, you can see what's required for you to use to use messaging.

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Michael Alvarez - CEO: Yep,

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Michael Alvarez - CEO: When you set up, or change your filter and waste not, does it stay, or will you have to change it

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Michael Alvarez - CEO: every time you load the page up

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Michael Alvarez - CEO: the page or the end.

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Kevin Allen: Yeah, great question right now it is that those filters are just when you're on that screen. So if you do leave and then come back, you will have to add those. There, but that's a great idea, and we should totally implement that into our face, too.

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Michael Alvarez - CEO: The other question, Joe Weber, hey?

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Michael Alvarez - CEO: Oh,

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Michael Alvarez - CEO: Good to see you here, Joe. What do you mean by input dot Csv file into the inform.

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Michael Alvarez - CEO: Can that be uploaded? Waste not, or do we print it out, and

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Michael Alvarez - CEO: then manually add it to inform.

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Kevin Allen: Sorry. I'm trying to read and answer at the same time. So let me just kind of rephrase, and you tell me if I got it right. Mike. Is there a way that you can upload your waste list into the waste management? Yes, you just need to send us a Csv with what you want that to be, and then we can upload that for you. Was that the question, or was it something else?

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Michael Alvarez - CEO: Well, I can actually click on this.

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Michael Alvarez - CEO: Oh, you said that you answered it perfect.

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Kevin Allen: Quicker.

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Michael Alvarez - CEO: Awesome

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Michael Alvarez - CEO: well, there we need to.

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Michael Alvarez - CEO: Would there be a need? Well, there, let's see. Transitional part, Billy Portal.

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Michael Alvarez - CEO: So they're asking about the transition to the billing portal. Yes, there is a transition.

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Michael Alvarez - CEO: Anybody who has a saved credit card right now in our old system.

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Michael Alvarez - CEO: through the invoicing and the automated payments needs to input their credit card again into the new billing portal. The reason for the new billing portal is that you can self serve, go, serve going forward without having to deal with accounting and with invoicing. Okay, this is going to be a much better.

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Michael Alvarez - CEO: much better deal for you. So. Yes, that that is necessary.

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Michael Alvarez - CEO: How do we? How do we get back to the rubric to make passports fit our store better.

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Kevin Allen: May. How do you get to the rubric to make your store better? Is that what you said.

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Michael Alvarez - CEO: Yes.

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Kevin Allen: Cool, so easiest way is to submit a ticket, and I will give you then access to your stores. Rubric itself. You will then make the necessary edits, and then you would send it back to us with that link. We would then go in and update that. Accordingly. Grace asked a question of what the exports look like. So I'm gonna share that here.

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Kevin Allen: So this is what the Csv looks like it is only filtered based on this week. So there was only the 3 items. So that's why it's so small. And then I just did the waste items. And then this is what? So that was the Csv, and then the Pdf, kind of looks the same. So you can go in and

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Kevin Allen: see that there.

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Kevin Allen: and thanks for your question, Grace.

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Michael Alvarez - CEO: Let me let me touch on something having to do with with pricing real quick. Let me go ahead and share my screen.

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Michael Alvarez - CEO: sure.

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Michael Alvarez - CEO: and

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Michael Alvarez - CEO: let me go ahead and go to pricing

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Michael Alvarez - CEO: Gay

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Michael Alvarez - CEO: if you see this here. So this is the the tab billed annually is here, and then build monthly is just a little bit more, a few dollars more. So build annually. So just to let you know anybody, any of you that are on the old price. Okay.

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Michael Alvarez - CEO: we've sent emails. We've tried to call everybody, and we've tried to do the best that we can. There is a promotion that we have

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Michael Alvarez - CEO: that for the next 12 months. If you pay a year in advance in advance

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Michael Alvarez - CEO: for 2 49 paid annually, you get all of our premium advanced and starter features, everything and anything that we're gonna develop

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Michael Alvarez - CEO: over the next 12 months as well as you're in the system.

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Michael Alvarez - CEO: You get access to everything.

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Michael Alvarez - CEO: And we wanna do this because we

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Michael Alvarez - CEO: we've received a lot of feedback. Well, number one, we want to be part of the solution to what's happening out there with the Pre. Everything. All the prices are increasing and things like that.

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Michael Alvarez - CEO: Our Max plan used to be at 4, 25,

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Michael Alvarez - CEO: and our minimum plan used to be at 2 25.

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Michael Alvarez - CEO: We really wanted to help, and we wanted to create a plan. That was a 99,

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Michael Alvarez - CEO: so that anybody who feels that they don't have

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Michael Alvarez - CEO: don't have enough to invest in technology, but if they at least have a hundred dollars a month they could get started with us.

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Michael Alvarez - CEO: and that was a less of a barrier to entry. But at the same time also the top plan at 425. It really was.

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Michael Alvarez - CEO: It really was too much, and we figured out a way to decrease those prices

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Michael Alvarez - CEO: so that we can be at at better value to you. So anyways, any of you that want to migrate, that are at a higher plan than than 2 49 per month.

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Michael Alvarez - CEO: We do have that promotion that actually ends at the end of this month we've actually extended it, but it ends at the end of July. So just go to go to the website, open a support ticket, click support. Say, hey! I want to be migrated to the 2 49 annual plan, and we'll go ahead and have our anybody in support can help you to migrate your account over to that. And that's important. Because team messenger, the team group messenger is only available to those

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Michael Alvarez - CEO: that are that are in the premium plan, and also our positive rewards point system.

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Michael Alvarez - CEO: Moolah and Beta as well.

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Michael Alvarez - CEO: Does that help? I I hope that answers a lot of questions.

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Michael Alvarez - CEO: What are other questions that you've read, Kevin?

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Michael Alvarez - CEO: And if anybody wants to

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Michael Alvarez - CEO: turn on their microphone so that you can ask more in depth questions, you can go ahead and click, raise your hand and we'll go ahead and enable the microphone for you.

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Michael Alvarez - CEO: Okay, somebody said at the beginning you mentioned that there's an invoicing management solution that it was shown

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Michael Alvarez - CEO: also. Be a little bit patient for us, because we're migrating from one system to the other one.

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Michael Alvarez - CEO: But in the new billing system. You're going to be able to see your entire history of invoices. You know, you don't have to email accounting anymore and ask them for previous invoices, so you can download those on your own.

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Michael Alvarez - CEO: Any other question.

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Kevin Allen: 1. 1 person says, are you able to share documents? Pictures through the chat? Yes, is the answer. Any documents, pictures, gifts all the things through the messaging system. As well as like, replies you can PIN messages. So then you can like refer back to them that kind of a thing. And kind of jump between different messages that way. All possible.

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Michael Alvarez - CEO: You also see who has read your messages and who hasn't.

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Michael Alvarez - CEO: and you also. It also keeps all the entire history of the message history, unlike, like the free version of Slack that deletes all your messages after 90 days.

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Michael Alvarez - CEO: but really just saving your mind space from having to remember to put people in a group chat or remove people from a group chat

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Michael Alvarez - CEO: it. It really is a game changer.

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Kevin Allen: This question is a little bit different. So I'm gonna read it. It says, how do I gain access to the customization rubric? That one. You just submit a ticket and we'll send you the your stores rubric but it's saying, is already updated to Metro current settings, or will we have to go in and update it? By default is not unless you've already done a rubric. Then we would have it updated because it's already been done. So that kind of I hope that answers that question.

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Michael Alvarez - CEO: So what you're saying is.

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Michael Alvarez - CEO: if they've already done some customization. The rubric they're gonna get

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Michael Alvarez - CEO: already has those customizations, and they can move forward from there right.

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Kevin Allen: Brett.

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Michael Alvarez - CEO: Great.

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Kevin Allen: Yeah. And then, if you do submit a rubric of like, Hey, this is I. Wanna change this. Let us kind of know, like, hey? I just did front of house, and I didn't touch back of house so that way we don't have to go through and think that you've updated the back of house when you did it, or vice versa. That kind of a thing.

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Michael Alvarez - CEO: Angelina asked, when adjusting structures, why would it currently only apply to one day instead of all?

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Michael Alvarez - CEO: If structure settings are Monday through Saturday.

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Kevin Allen: Like. I assume she's meaning the times up at the top of the screen of like when they come in

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Kevin Allen: by default, they do come in on those times that are shown there. In the example that I was showing off. They had different times based on the day of the week. So it's the example. Maybe on Monday, through Thursday you close at 9 Am. Or 9 Pm. Or Friday and Saturday you close at 10

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Kevin Allen: on Friday and Saturday. You don't want that 9 Pm. Setup to show you just wanted at 10, and that's what that update is. Showing is that you can customize what times each of the structures are showing. I hope that answers that question.

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Michael Alvarez - CEO: Yeah. And also anybody that wants to chime in live and have us enable your microphone. Either raise your hand or let us know in the Chat, and Aj. Will do that. There is a really great question here. Can we call it something different other than infraction? We use it for both positive and negatives. So just to let you know the way that we see this is, we call it we actually call it accountability.

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Michael Alvarez - CEO: That's actually the best

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Michael Alvarez - CEO: term for it, because infractions go under it. And then the positive reward point system goes under that as well. That's Ca, that's how we're setting it up in our marketing and our new redesigns and all of that so in fractions is actually, it's it's also a term that's used a lot in restaurants.

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Michael Alvarez - CEO: but if you have any other suggestions other than the word infraction

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Michael Alvarez - CEO: we would love to hear it, and that just to let you know where it is that we're going, and why we call it just accountability, and then infractions, and then positive points and rewards

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Michael Alvarez - CEO: and we have a name for the positive rewards called Mula can go ahead.

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Kevin Allen: I was gonna say so. Trevor has a question. It says, what if you enter something incorrect on waste? Not how would you be able to delete that and then also I I would assume, add on to that. How would you edit it if you need to? So on. Here you would click, go to the main page that you're on here. You click on actions, and you can edit the type. So in this case I can edit the fruit cup, or we added 2 more. I can then save that. And now there are

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Kevin Allen: 7 total that way, or I can just go in and delete that whole thing, and then it will delete that looks like I need to reload if I do that, but

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Kevin Allen: that's how you would do that. It's just yeah. So now deleted but you'd have edit and delete there. So great question.

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Michael Alvarez - CEO: Another question from

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Michael Alvarez - CEO: tribusio.

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Michael Alvarez - CEO: Are we getting a feature to run reports? Great question.

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Kevin Allen: Yes, the next. So we're currently working on a checklist, one to show who like if things have been completed in your checklist or have not been completed, and then we'll slowly start implementing a bunch of new checklists of our new reports of like, Hey, let's look at your waste ones with that goals that we talked about earlier. Talking about like, which team member has the overall most training, who has the best passports checked off.

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Kevin Allen: Like all these reports, we have ideas for. But happy to take your ideas that you guys have that you want for reports. We can add those in as well.

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Michael Alvarez - CEO: This other one is really a great question. Can you have an automatic acknowledgement phrase for the specific accountability infractions given?

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Michael Alvarez - CEO: Hmm.

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Michael Alvarez - CEO: not exactly sure if I'm understanding the question, but it's it was sent in from an anonymous attendee.

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Michael Alvarez - CEO: Do you understand the question, Kevin? Yeah.

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Kevin Allen: Will you read it again for me.

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Michael Alvarez - CEO: Can you have an automate automatic acknowledgement phrase for the specific accountability infractions given.

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Kevin Allen: At least how I understand it, and anonymous poster like. If this doesn't answer your question, please let me know when you do give an infraction we do have on the

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Kevin Allen: signature side that I would need to make a new room for

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Kevin Allen: we have in the leadership. It does have the acknowledgement of specific language you want to have in that signature. In this case I don't have one there, but I can add that by going to the settings and then typing in. Hey? This is the acknowledgement of

449
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Kevin Allen: whatever comments you want that to be. As for what specific like infraction types there are. So instead of maybe, like 6 day, you want to give more detail. So you'd be like, hey? They weren't able to come in because they were sick. However, you want to word that. So you can customize what the infraction type is as well as the penalty type. But I'm not 100%. Sure, if that's what you're asking.

450
00:59:07.926 --> 00:59:13.329
Michael Alvarez - CEO: Let's see, do you guys have a template for how to earn Moolah Bucks?

451
00:59:15.500 --> 00:59:17.250
Michael Alvarez - CEO: But positive reward points.

452
00:59:17.250 --> 00:59:45.489
Kevin Allen: Yeah, I I we don't have one as of currently obvious. It's like, I, I don't know if that person is asking for like what like the reward like, hey? 10 more bucks is like a shake. Like the store kind of a thing, or like, hey? What are some examples of people giving, hey? They did something great. Let's give that that way. We don't have one as of currently, but we could always make one for you. Just send us a ticket, and I'll make that for you.

453
00:59:45.490 --> 00:59:49.589
Michael Alvarez - CEO: So, hey, Howard? If you take a look at our blog post on our website.

454
00:59:49.660 --> 00:59:51.396
Michael Alvarez - CEO: I did do a

455
00:59:51.990 --> 00:59:55.339
Michael Alvarez - CEO: I had a I did a webinar with tatum and Lance

456
00:59:56.811 --> 01:00:01.769
Michael Alvarez - CEO: tatum and Lance and Lance Reid is the operator for the store that we were featuring.

457
01:00:01.790 --> 01:00:06.399
Michael Alvarez - CEO: and he actually, they actually give away their playbooks, having to do with Moolah.

458
01:00:06.880 --> 01:00:18.749
Michael Alvarez - CEO: So you can download their playbooks, having to do with Mulan and positive reward point system, learn how they do things and download those that could become your template as well, and that that's a fantastic question.

459
01:00:19.300 --> 01:00:19.870
Michael Alvarez - CEO: and.

460
01:00:19.870 --> 01:00:36.147
Kevin Allen: I'll answer. So this there's a couple of them that are asking about a frozen group. By default. It is shift, leader and hire that can do that. You can customize that to be any. Well, there's only there's only 3 levels when it comes to

461
01:00:36.630 --> 01:00:58.459
Kevin Allen: met messaging. But we can customize what permission level that is in those levels. So then, by default, only shift leaders can write, and our shift leader and higher and right, and add messages and pictures and all that kind of stuff. And then anyone lower than that. So team, lead trainer, team member can add those emojis onto those specific messages.

462
01:00:59.360 --> 01:01:01.699
Michael Alvarez - CEO: Another great question about waste, not.

463
01:01:02.016 --> 01:01:06.819
Michael Alvarez - CEO: will we have to manually enter all the items? Or do you have a template of those items

464
01:01:07.110 --> 01:01:08.840
Michael Alvarez - CEO: which will already be available.

465
01:01:09.567 --> 01:01:26.719
Kevin Allen: So we do have a template. We're working on importing that into everyone's stores so that way they can use that that way. And then, if you have another custom list that you want to add, just send us that as a Csb with the idea being that you have?

466
01:01:27.048 --> 01:01:41.849
Kevin Allen: The name or kind of the same format that you do here? What's the product name? What's the category? Is it like a back of house finished raw front of house. Or maybe it's a different area like, make sure you clarify that

467
01:01:41.850 --> 01:02:05.059
Kevin Allen: what the inform name is both on. If it's on waste or donation, or sample, or a combination of, and then as well as what the unit type is, and then, if you want a cost per unit in different columns, and like a Csv upload and then we can import that in. I'll also note that on some of these like this medium for cup here has a waste value, and then a donation value obviously is different.

468
01:02:05.060 --> 01:02:14.550
Kevin Allen: And so then, if I I add it because this one could be a sample. We could add that as well, just to so that it's 1 line, but it's showing all 3 different

469
01:02:15.000 --> 01:02:17.820
Kevin Allen: versions of waste donation and sample.

470
01:02:18.790 --> 01:02:20.979
Michael Alvarez - CEO: So waste not, as in Beta.

471
01:02:21.323 --> 01:02:28.080
Michael Alvarez - CEO: Do you have a time for when it will be available in the app and out of beta. So just so that you know, yeah, for the downloadable app.

472
01:02:28.340 --> 01:02:32.079
Michael Alvarez - CEO: Yeah, when when is the plan for it to be in the downloadable app, even though

473
01:02:32.210 --> 01:02:33.429
Michael Alvarez - CEO: it works.

474
01:02:33.870 --> 01:02:37.260
Michael Alvarez - CEO: it works, and you can start using it now through the web browser.

475
01:02:37.578 --> 01:02:42.229
Michael Alvarez - CEO: Just not on the downloadable app. But yes, at a certain point it will. What's the timeline? Kevin.

476
01:02:43.229 --> 01:03:02.729
Kevin Allen: Yeah. So currently, we're working on a toggle switch to go from production to the beta inside the app. Once that's done testing, and that will then be released, and then anybody can use that through the app so hopefully next week. But I don't want to make any promises. Assuming we run into any things we need to update.

477
01:03:04.661 --> 01:03:10.090
Michael Alvarez - CEO: Is there a rough timeline, for when the app will receive the cosmetic update? So

478
01:03:10.170 --> 01:03:12.989
Michael Alvarez - CEO: the in a in a redesign

479
01:03:13.795 --> 01:03:17.769
Michael Alvarez - CEO: it's we've literally been working on the redesign for about a year and a half.

480
01:03:18.230 --> 01:03:22.380
Michael Alvarez - CEO: and what you're seeing now is phase one.

481
01:03:22.480 --> 01:03:29.629
Michael Alvarez - CEO: And then slowly phase 2 slowly over time. We're going to start integrating more of the redesign over it.

482
01:03:31.200 --> 01:03:37.099
Michael Alvarez - CEO: And and I think by the time we're done with, all of them is probably by the end of the year. Is that right? Kevin?

483
01:03:37.902 --> 01:04:03.949
Kevin Allen: Hopefully, sooner than that. But you know rough estimate, I would say that's probably a good candidate. The idea would be that we're doing both, not just like a cosmetic redesign. But we're also including, like on the checklist, we're adding new type of content. So is the example of rather than just a daily checklist that you have to do each day. We have like persistent checklist where you could do it sort of on Monday. But then on Saturday you could finish it

484
01:04:03.980 --> 01:04:15.430
Kevin Allen: like those kind of things we're slowly trying to add as well. So it's not just like, Oh, it's all pretty now which it is. But we're also doing, adding new types of features into it. Also.

485
01:04:16.190 --> 01:04:26.000
Michael Alvarez - CEO: So Angelina is, is asking to clarify new updates, which meaning waste messaging billing portal are now only currently available through the web person. Correct.

486
01:04:26.100 --> 01:04:32.279
Michael Alvarez - CEO: not correct. So the waste, yes, through the web version@beta.oneclick appcom

487
01:04:32.460 --> 01:04:36.899
Michael Alvarez - CEO: messaging. Yes, it's available through the downloadable app

488
01:04:37.130 --> 01:04:39.920
Michael Alvarez - CEO: and through the web app, both

489
01:04:40.504 --> 01:04:48.050
Michael Alvarez - CEO: the billing portal is available to everyone, and so everybody knows you need to change your credit cards by the 1st of the month.

490
01:04:48.833 --> 01:04:50.250
Michael Alvarez - CEO: Through the new billing portal.

491
01:04:51.890 --> 01:04:57.069
Michael Alvarez - CEO: There is another question. When you create a mass group with the team members

492
01:04:57.100 --> 01:04:59.190
Michael Alvarez - CEO: and then freeze the channel.

493
01:04:59.380 --> 01:05:07.419
Michael Alvarez - CEO: Who is still able. This is about messaging who is able to send messages. Only directors, only managers, team leaders

494
01:05:07.550 --> 01:05:09.280
Michael Alvarez - CEO: is this something we can change.

495
01:05:09.872 --> 01:05:18.880
Kevin Allen: Yes, I think I've already answered that one. So I'll just mark it there. But yeah, team leader and hire by default, and then you can customize that as well.

496
01:05:20.090 --> 01:05:23.899
Michael Alvarez - CEO: So, Lucas. When was the new pricing system put in place?

497
01:05:23.980 --> 01:05:26.880
Michael Alvarez - CEO: The new pricing system was put in place

498
01:05:27.814 --> 01:05:31.149
Michael Alvarez - CEO: because the notification was

499
01:05:31.680 --> 01:05:39.899
Michael Alvarez - CEO: previous to last month, and I believe it was the 1st of last month. Now we did give customers the option to stay where they're where you're at.

500
01:05:40.290 --> 01:05:44.130
Michael Alvarez - CEO: So all customers have the ability to stay where you're at

501
01:05:44.140 --> 01:05:48.800
Michael Alvarez - CEO: or move to the new pricing plan, which were the options that we gave

502
01:05:49.725 --> 01:05:57.789
Michael Alvarez - CEO: and anybody who chose to stay where they're at, especially anybody at the 425 level that included premium support as well.

503
01:05:58.370 --> 01:05:59.340
Michael Alvarez - CEO: K.

504
01:05:59.640 --> 01:06:03.010
Michael Alvarez - CEO: So, Leah, for when.

505
01:06:03.290 --> 01:06:32.379
Kevin Allen: So it's asking, is ways lock to a specific position or permission levels. Or is it open to everyone? Currently, we don't have any permissions on it. So everyone has access to it. But we're open to adding those permission levels of like a directors are the only ones that can export. But everyone can add to it that kind of a thing. We haven't gone through and like specifically nailed down what those permission levels are yet so happy to get your feedback on that, Liam, if you want.

506
01:06:32.980 --> 01:06:38.780
Michael Alvarez - CEO: Or waste not? Are you able to type in a number? Are you only able to use the plus and minus features.

507
01:06:39.230 --> 01:06:50.950
Kevin Allen: Great question. Don't know the answer looks like you can only using the plus and minus. But that would be a great thing for a phase. 2. To do.

508
01:06:52.130 --> 01:06:53.220
Kevin Allen: Great question.

509
01:06:53.590 --> 01:06:54.420
Michael Alvarez - CEO: Great art.

510
01:07:00.060 --> 01:07:13.580
Michael Alvarez - CEO: This is a great question from nil. And are you working on a feature separate from group messaging where you can send announcements that everyone can see when they 1st upload load, one click similar to when you guys release updates.

511
01:07:13.580 --> 01:07:41.480
Kevin Allen: Oh, great question! That one is on our roadmap to add in the future. It has not been prioritized yet. You can see a rough idea of our roadmap by going to one click, app.com slash ideas. And this will show you all of the stuff like that's in progress. Looks like it needs to be updated a little bit. But that's okay. So you can see that that one there, you can see the ones that are planned. And then we're just like kind of seeking more community votes on

512
01:07:41.480 --> 01:08:02.929
Kevin Allen: where you can go in and say, Hey, I really like this dashboard idea. I can say, you know, here's some more details on it. I can say, Hey, this is critical for my store. Then you can add a comment of Why is it critical for your store? Hey? You want to be a tester, you wanna add, make sure you have this report in there and then you would put your email. And then when we send updates, we would then put that we would send that email to you.

513
01:08:05.280 --> 01:08:06.250
Kevin Allen: Great question.

514
01:08:10.080 --> 01:08:12.720
Michael Alvarez - CEO: Yeah, I just sent a link through the chat

515
01:08:13.210 --> 01:08:19.000
Michael Alvarez - CEO: that says, go here to request new features or changes one click, app.com forward. Slash feedback.

516
01:08:20.514 --> 01:08:21.340
Michael Alvarez - CEO: From

517
01:08:21.350 --> 01:08:25.520
Michael Alvarez - CEO: Grace. Do you have an example of what an infraction email looks like

518
01:08:25.810 --> 01:08:28.000
Michael Alvarez - CEO: for the team members? Perspective.

519
01:08:28.000 --> 01:08:28.770
Kevin Allen: Yes.

520
01:08:31.175 --> 01:08:35.989
Michael Alvarez - CEO: While you're looking that up, let me see if like, we can answer another one, because that may take you a second to pull that up.

521
01:08:46.929 --> 01:08:48.399
Michael Alvarez - CEO: How do we?

522
01:08:48.839 --> 01:08:50.619
Michael Alvarez - CEO: Great job, gentlemen?

523
01:08:51.129 --> 01:08:52.549
Michael Alvarez - CEO: Thank you, Robert.

524
01:08:53.559 --> 01:08:54.729
Michael Alvarez - CEO: Thank you for that.

525
01:08:54.939 --> 01:08:59.929
Michael Alvarez - CEO: He says. Great job, gentlemen, to you and your team. Osh! Some additions to the app.

526
01:09:03.029 --> 01:09:08.439
Michael Alvarez - CEO: okay? Ashley asked. So if you make changes on the Beta, will it reflect on the downloadable app.

527
01:09:08.439 --> 01:09:09.009
Kevin Allen: Yes.

528
01:09:09.010 --> 01:09:09.729
Michael Alvarez - CEO: Yes.

529
01:09:10.500 --> 01:09:16.679
Michael Alvarez - CEO: yep, it works exactly as the downloadable app does, but it's actually has more.

530
01:09:16.770 --> 01:09:22.490
Michael Alvarez - CEO: has more. But whatever you change, that's part of the downloadable app. Yes, for sure. It's going to make those changes.

531
01:09:22.490 --> 01:09:46.040
Kevin Allen: Yeah, and and then vice versa as well. If you make anything on that Beta, it'll then reflect onto the production app, also assume, and assuming that it's on both like waste won't show up on both, because it's not on the production. But if you update like a checklist or any of the like. Hey? I send this person on break on the Beta. It will then send them on break on the production, too.

532
01:09:46.910 --> 01:09:52.189
Michael Alvarez - CEO: And this is a great question that Grace is asking, is there a way to sign up for the newsletter updates.

533
01:09:52.859 --> 01:09:56.769
Michael Alvarez - CEO: or can they only be found on the on the website and app

534
01:09:56.880 --> 01:10:02.860
Michael Alvarez - CEO: we we should on the homepage add a place where anybody can sign up for a newsletter updates.

535
01:10:03.321 --> 01:10:06.479
Michael Alvarez - CEO: So that is a really good point. And if

536
01:10:07.880 --> 01:10:19.170
Michael Alvarez - CEO: and what we'll do, Grace, if you want us to subscribe you to those, we'll get your email that you've put in to register for this. And we'll actually subscribe you to those newsletter updates.

537
01:10:22.970 --> 01:10:38.390
Kevin Allen: One thing I'll point out. So trying to find that fraction email, you can come down here at the bottom and click on what's new. This will show you what the last kind of shorter version of what then last update was, or you can click on that version number at the bottom.

538
01:10:38.390 --> 01:10:56.229
Kevin Allen: This will take you to the knowledge base, which has all the release notes there. And so then you can see like, Hey, we added this passports in the app, we added the infraction signatures and add a little bit more detail. That way, so you can easily see with pictures and everything like that. What we've added recently.

539
01:10:57.090 --> 01:11:06.059
Michael Alvarez - CEO: So, Kevin, I would like to before we end. We're few minutes over, but I would like for you to actually go over the purpose of the cowboy hat

540
01:11:06.210 --> 01:11:14.690
Michael Alvarez - CEO: and the reasons for that, because, as I travel throughout the country, there's a lot of stores that don't know that that's a feature that's available and what it's for.

541
01:11:14.690 --> 01:11:15.200
Kevin Allen: Sure.

542
01:11:15.542 --> 01:11:31.969
Michael Alvarez - CEO: So so think of it this way. One click is meant to be to be a replacement of visual replacement for your pen and paper and your whiteboards. Okay? Or, however, was that you were visually letting people know what position to go to go to this way.

543
01:11:31.970 --> 01:11:49.799
Michael Alvarez - CEO: You tear off the paper from the wall. You put this there and they scroll. But you don't want team members to mess up your setups. You don't want team members to put themselves on. Break you you you don't want team members to be messing up messing with anything that you're that you're working on. So it's in view only.

544
01:11:49.990 --> 01:11:52.180
Michael Alvarez - CEO: And this is what's called a house account.

545
01:11:52.190 --> 01:11:53.470
Michael Alvarez - CEO: And then.

546
01:11:53.922 --> 01:12:00.879
Michael Alvarez - CEO: I'm gonna have Kevin explain the rest. But 1st he's showing you what a what an email looks like for the infinite fraction.

547
01:12:01.020 --> 01:12:08.175
Kevin Allen: Yeah. So in this example, Isaiah got in a fraction. So he would get a copy of this, and then the leader would as well, and

548
01:12:08.440 --> 01:12:33.370
Kevin Allen: in this example at least, shows that he's a team player, or he did something that needs to be marked accountable for what? The who issued it. The explanation there did. Was there a signature? And then how many total points there is? So you can see here that, like negative 15 points. Cause. This store does both positive and negative things versus, like a normal store, which would have positive points show negative things.

549
01:12:33.370 --> 01:12:36.862
Kevin Allen: It's kind of like a pass or not, a driver's license.

550
01:12:37.370 --> 01:12:59.980
Kevin Allen: things, you get points that are bad. And then to answer your the question about the sign in so the service account, which is usually your store email. So the 5 digit store number at Chick-fil-a com, that would be the email to sign in with. That is a view only just kind of like your team members is a view only access, so they can see everything. But they can't do anything.

551
01:13:00.210 --> 01:13:21.429
Kevin Allen: Now I can then use the sign in PIN to sign in. In this case I'm gonna sign in as a team member. But I would then sign in as a leader on that service account, so that I can have higher level permissions. So instead of like a Christian here who signed in, he can't move anybody. He can't do any of that when he goes into their profile. All he sees is.

552
01:13:21.520 --> 01:13:24.010
Kevin Allen: excuse me, the Moolah. He doesn't see their training

553
01:13:24.260 --> 01:13:49.459
Kevin Allen: or their infractions. Versus. If I signed out and was like the signed in temporarily as a director. I could then be okay. I can go in and add their infractions. To that particular team member, or Hey, I want to mark off their training or give them a trainings for that kind of a thing. So it's almost like you're wanting to get permission levels that is higher than whatever is currently there. In this case.

554
01:13:49.460 --> 01:14:01.730
Kevin Allen: the default one is, they just see everything. You can't do anything, and then you can go in and temporarily sign in to then move people around and do that specifically. The store.

555
01:14:01.830 --> 01:14:04.430
Kevin Allen: It does have it somewhere.

556
01:14:05.130 --> 01:14:23.149
Michael Alvarez - CEO: And to let you to let you know. Also, we can customize the view of the team member, so we can allow the team member to see their training ratings and their passports, and and several things under schedule. So they don't have to. They don't have to log into hot schedules anymore. And they can actually just log into one click and see their schedule.

557
01:14:23.610 --> 01:14:47.700
Kevin Allen: Or even, on the other hand, of that, what? Not to see. So they could right now. Maybe you don't want them to see their shifts beforehand, and you want them to look on the ipad that you have at the store. We can turn off the layout so they only like trainers and hire can see that. And team members when they log in, they'll only see the checklists. So we can customize. However much you want to make it customize for your store.

558
01:14:50.110 --> 01:14:52.900
Michael Alvarez - CEO: And and a last question before we end. What

559
01:14:54.659 --> 01:14:59.049
Michael Alvarez - CEO: So so this PIN is really really critical and important

560
01:14:59.140 --> 01:15:07.040
Michael Alvarez - CEO: as a best practice. You have an ipad on the front of house, another one on the back of house, on a wall, steady on a wall. Nobody can take it with them.

561
01:15:07.100 --> 01:15:12.799
Michael Alvarez - CEO: and and then anybody can check. Nobody has to ask the shift leader where they're supposed to go.

562
01:15:13.110 --> 01:15:15.269
Michael Alvarez - CEO: They're not allowed to. They

563
01:15:15.330 --> 01:15:22.050
Michael Alvarez - CEO: they won't, because it's right there on the wall. If they come to the shift leader and say, Where am I supposed to go? Office shift leader says, Hey.

564
01:15:22.190 --> 01:15:28.620
Michael Alvarez - CEO: check check one click on the ipad. That's it, right. And as a best practice, also, the shift leader

565
01:15:28.900 --> 01:15:32.750
Michael Alvarez - CEO: should be carrying a mobile an ipad with them

566
01:15:32.820 --> 01:15:41.050
Michael Alvarez - CEO: to be able to manage the team member, especially during lunch rush hours and dinner, rush hours and all that stuff to be able to manage the team and the chaos better.

567
01:15:41.060 --> 01:15:47.660
Michael Alvarez - CEO: but as a best practice, put an ipad on the front and on the back of house, and keep them bolted to the wall.

568
01:15:49.590 --> 01:15:56.869
Michael Alvarez - CEO: Robert said, we recently put our employees in teams. We have 8 teams. Is there a way to put them into groups?

569
01:15:58.588 --> 01:16:00.060
Kevin Allen: Groups based on pro.

570
01:16:00.060 --> 01:16:01.749
Michael Alvarez - CEO: I'm assuming in chat. Yeah.

571
01:16:01.750 --> 01:16:03.339
Kevin Allen: Oh, in chat!

572
01:16:03.340 --> 01:16:04.610
Michael Alvarez - CEO: Is that right, Robert?

573
01:16:07.004 --> 01:16:24.069
Kevin Allen: So while he's typing that, so the easiest way is to you can create a new channel. And I, when I demo that specify members. I was thinking you could do it more as like a direct message. So me and Mike are gonna create a message. So let's talk.

574
01:16:24.070 --> 01:16:46.980
Kevin Allen: But you could do it as like a bigger group. So it's not based on permission level. So I could say, Hey, it's all of the support team, and I can add us all individually. It just won't automatically update as you do, that. The other option is that we could add a permission level. That is kind of just a tag. Almost. So it's like, Hey, this is group one group 2, group 3. They all have the same permissions as they just

575
01:16:46.980 --> 01:16:54.969
Kevin Allen: do kind of before and then add that that might be a little bit more technical than we're kind of used to. But we can look into that for you.

576
01:16:55.230 --> 01:17:04.620
Michael Alvarez - CEO: Actually, that would be a great new feature that as they set permission levels that maybe there's specific permission levels where they would

577
01:17:07.540 --> 01:17:11.740
Michael Alvarez - CEO: they would get to choose who is in those permission levels. I'm not exactly sure how that would work.

578
01:17:11.740 --> 01:17:39.069
Kevin Allen: Yeah, I mean, we have that, for it doesn't show it on this one. We have like a billing portal tag. So that way when you I click on the billing or so that this person, as the example, could see the billing portal. Doesn't look like it updated on this what I'm showing but we have that so we could possibly add that for others. But I haven't quite done that yet, so don't. I'm not gonna hold my breath yet, but definitely, something that we can add in the future.

579
01:17:39.070 --> 01:17:41.260
Michael Alvarez - CEO: So for those of you that are left

580
01:17:41.957 --> 01:17:49.450
Michael Alvarez - CEO: just in chat. If you want to send this to chat, are there any other topics that you would like for us to cover in future webinars

581
01:17:49.490 --> 01:17:51.710
Michael Alvarez - CEO: that are really gonna help you and your team.

582
01:17:52.000 --> 01:17:52.700
Michael Alvarez - CEO: the

583
01:17:57.860 --> 01:18:00.969
Michael Alvarez - CEO: and and that would be great to know, and if

584
01:18:03.760 --> 01:18:04.959
Michael Alvarez - CEO: and if not

585
01:18:05.560 --> 01:18:13.290
Michael Alvarez - CEO: great, I have a few ideas coming in. But it really we're we're over time. We're thankful for you as customers.

586
01:18:13.380 --> 01:18:19.989
Michael Alvarez - CEO: Well, our your success as leaders is truly our passion, and I hope that it shows.

587
01:18:20.130 --> 01:18:34.949
Michael Alvarez - CEO: and if you have any questions whatsoever, go ahead and open up a support ticket. Go ahead and review the pricing. Please let your accounting people know that they need to switch change their credit cards and where they need to go. Do that

588
01:18:35.847 --> 01:18:38.650
Michael Alvarez - CEO: and also the your voice matters

589
01:18:39.100 --> 01:18:40.340
Michael Alvarez - CEO: to be able to

590
01:18:40.540 --> 01:18:42.659
Michael Alvarez - CEO: to go click on the question. Mark

591
01:18:43.796 --> 01:18:46.849
Michael Alvarez - CEO: inside the app that actually opens up

592
01:18:47.375 --> 01:18:49.035
Michael Alvarez - CEO: your training, your your

593
01:18:50.040 --> 01:18:53.299
Michael Alvarez - CEO: on the what's the name of the training? Again.

594
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Kevin Allen: The one click, champion.

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Michael Alvarez - CEO: Oh, the one click champion program. That's right. Also, we also have a new program called Your Voice matters, and we're going to be sending out more information on that

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Michael Alvarez - CEO: here here soon.

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Michael Alvarez - CEO: Thank you for your time.

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Michael Alvarez - CEO: This is the end of this presentation. Please feel free to email us back with any ideas and any questions that we haven't answered. We're gonna have somebody email you directly and answer those questions for you. Sound good.

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Michael Alvarez - CEO: Thank you. Thank you. Everybody. Thanks for attending, and really love to see you in person, as we're traveling throughout the country.

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Michael Alvarez - CEO: Have a great day. See? Ya.
WEBVTT

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Michael Alvarez - CEO: Hello, everybody!

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Michael Alvarez - CEO: Let's wait about a minute while

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Michael Alvarez - CEO: everybody else joins us.

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Michael Alvarez - CEO: I would love to know where you're visiting us from.

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Michael Alvarez - CEO: What state are you in? Just go ahead and add it to the chat.

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Michael Alvarez - CEO: so I can see.

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Michael Alvarez - CEO: As we've been traveling around the country and visiting chick-fil-a operators across the country and directors and

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Michael Alvarez - CEO: leaders and providing training. It really has been

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Michael Alvarez - CEO: exciting. It really has been a lot of fun, and we've made a lot new friends but please

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Michael Alvarez - CEO: add to the chat, and just tell us where you're visiting, from what state

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Michael Alvarez - CEO: or what your store name is.

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Michael Alvarez - CEO: and just send us where you're from, just so that we can.

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Michael Alvarez - CEO: We're just gonna wait another 20 seconds or so before we get started.

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Michael Alvarez - CEO: Let me see if I recognize

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Michael Alvarez - CEO: any of these names.

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Michael Alvarez - CEO: So we have Ashley, Osh us, Austin Bailey, Bill Brandon.

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Michael Alvarez - CEO: Chris. I believe we may have talked in the past.

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Michael Alvarez - CEO: Evan Brake.

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Kevin Allen: I notice a lot of people that are from our support tickets, which is awesome.

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Michael Alvarez - CEO: That is great. This is great to see.

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Kevin Allen: Oh, they're saying the chat is disabled. Aj. If you want to turn that on for them, that'd be great.

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Michael Alvarez - CEO: You can. Just. You can enable that also on the QA. Section of zoom.

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Michael Alvarez - CEO: If you want to add your questions to the QA. Queue.

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Michael Alvarez - CEO: or also Adam the Chat.

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Michael Alvarez - CEO: you know. We'll go ahead and start collecting those

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Michael Alvarez - CEO: to get ready for it, and we're gonna have a QA session at the end.

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Michael Alvarez - CEO: So let us know when you enable the Chat

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Michael Alvarez - CEO: Aj, and I'm going to go ahead and start sharing my screen and the presentation.

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Michael Alvarez - CEO: Will you allow me that? So? Aj. Can you add.

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Michael Alvarez - CEO: can you let me share my screen as well?

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Michael Alvarez - CEO: So let's see.

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Kevin Allen: You should be able to share your screen. Now.

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Michael Alvarez - CEO: Excellent.

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Michael Alvarez - CEO: So I'm gonna go ahead and share my desk.

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Michael Alvarez - CEO: share this screen.

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Michael Alvarez - CEO: Here we go.

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Michael Alvarez - CEO: all right.

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Michael Alvarez - CEO: So the webinar today is is quite exciting

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Michael Alvarez - CEO: as as I've been traveling around the country and visiting customers, and and

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Michael Alvarez - CEO: my coo and a few other people.

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Michael Alvarez - CEO: we have received a lot of feedback and based on your feedback.

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Michael Alvarez - CEO: We've actually been making all these changes, feature enhancements.

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Michael Alvarez - CEO: creating new features that are all specific to you.

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Michael Alvarez - CEO: Since we have chosen on the Comp. As a company to just focus on

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Michael Alvarez - CEO: chick-fil-a operators and leaders. And what it is that you're need of. You can be sure that every line of code that we write is specific to you, and what you have asked us to do.

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Michael Alvarez - CEO: different from a lot of other companies who are trying to tackle the entire world and serve a bunch of different types of companies. And then you call support, and they have no idea

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Michael Alvarez - CEO: how to help you. Right.

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Michael Alvarez - CEO: Ours is specific to you. And and that's the power of how useful this can be for you.

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Michael Alvarez - CEO: So in this webinar, we're going to cover new features.

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Michael Alvarez - CEO: We've got a new waste management feature called waste. Not

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Michael Alvarez - CEO: we have a messaging feature that we that we haven't demoed yet.

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Michael Alvarez - CEO: and we will. Today

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Michael Alvarez - CEO: we have a new billing portal where you can actually self serve

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Michael Alvarez - CEO: instead of working through the invoicing system. That's pretty exciting.

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Michael Alvarez - CEO: So I'm the CEO of Oneclick. I'm an entrepreneur and a leader, and I've worked for fortune 500 companies.

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Michael Alvarez - CEO: I've also had 2 of my own software companies and my passion in life.

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Michael Alvarez - CEO: It's to help leaders become the 10 point o version of themselves.

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Michael Alvarez - CEO: Kevin Allen is with us, and he's also going to be doing the demo and the presenting on the back end.

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Michael Alvarez - CEO: And he's a Systems administrator here. He's

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Michael Alvarez - CEO: He's a former chick-fil-a shift leader and trainer. He's also been with one click for going on 2 years.

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Michael Alvarez - CEO: His passions include development systems, game design and product management

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Michael Alvarez - CEO: and family. I know that

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Michael Alvarez - CEO: on the agenda today

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Michael Alvarez - CEO: is this, we've

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Michael Alvarez - CEO: I wanna share with you where we're going. And then the features waste, not

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Michael Alvarez - CEO: the waste management system, integrated group messaging new redesign, the new billing portal, and then the feature new feature updates, and then we'll have a QA. Session where you can ask your questions. Live, or if you want to send your questions through QA. Now, we can read them. But we'll also enable your microphone so that we can have a dialogue with you as well.

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Michael Alvarez - CEO: So this is where I'm actually going to.

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Michael Alvarez - CEO: Come out of this, and I'm going to show you where waste management

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Michael Alvarez - CEO: is on the pricing. We've only send this sent this invite to all existing customers.

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Michael Alvarez - CEO: so most likely you're an existing customer. If you've joined this webinar, you may have been invited by a customer, anyways. But if you're a paying customer, waste management is called waste not, and it's for free. So it's for free on starter advance or premium plans.

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Michael Alvarez - CEO: We've also had a change in pricing.

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Michael Alvarez - CEO: and there are monthly plans and their annual plans.

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Michael Alvarez - CEO: and we wanted to make an affordable

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Michael Alvarez - CEO: starter plan and $99 a month.

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Michael Alvarez - CEO: and that is what we've done. And just to let you know, we also have a new pricing for small rest small restaurants which are in airports, malls, universities, things like that.

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Michael Alvarez - CEO: And we also offer a premium support feature that puts your tickets

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Michael Alvarez - CEO: up to the top.

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Michael Alvarez - CEO: So back to the presentation.

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Michael Alvarez - CEO: Quick quick. Updates one in 5 chick-fil-a operators are standalone stores

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Michael Alvarez - CEO: connect their data to one click. Now.

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Michael Alvarez - CEO: we are nearing 400 chick-fil-a operators that are paying customers.

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Michael Alvarez - CEO: We have a commitment to data privacy, your data privacy, because you trust us with the data that you provide us with.

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Michael Alvarez - CEO: So what we've done is we've actually started the process of becoming sock to compliance. And I will show you where that's at on the website as well.

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Michael Alvarez - CEO: We've also tripled our development resources.

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Michael Alvarez - CEO: And we have the new pricing starting in $99 a month.

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Michael Alvarez - CEO: So I'm gonna show you on here, how to how to how to find our security policies.

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Michael Alvarez - CEO: And this is not easy just to let you know this process is anywhere between $50,000 to $100,000, to become sock, to compliance, to be able to

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Michael Alvarez - CEO: to have the privacy settings in our system and the privacy procedures.

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Michael Alvarez - CEO: and technologies inside the company, so that the data that you provide us with through vendor bridge or through any other form is sock to compliance, which is the highest level of compliance, so that you can feel comfortable with the data that you're sharing with us.

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Michael Alvarez - CEO: Going back to the presentation.

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Michael Alvarez - CEO: This is just a screenshot. I put a logo of

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Michael Alvarez - CEO: all of our customers across the country and chick-fil-a. And this is quite impressive

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Michael Alvarez - CEO: where we're going.

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Michael Alvarez - CEO: Really, our focus is artificial intelligence and how that can help

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Michael Alvarez - CEO: how that can help optimize operations and optimize workforce management.

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Michael Alvarez - CEO: How? How I can help you with reporting as well.

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Michael Alvarez - CEO: That you could tell the I AI, hey, who are the? Give me a graph and a chart of the last

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Michael Alvarez - CEO: of the last month of the top

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Michael Alvarez - CEO: team members that I have that have completed their checklist. Things like that

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Michael Alvarez - CEO: predictive analytics is what we're working on as well. We're also creating a self. Serve settings

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Michael Alvarez - CEO: to where

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Michael Alvarez - CEO: it'll probably cut down about 50 of the tickets that you would.

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Michael Alvarez - CEO: You would now create where you're asking support to, to make

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Michael Alvarez - CEO: certain changes on the back end and the settings and these settings you're going to be able to enable or disable certain settings on your own. So you can self serve, and it'll be much quicker.

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Michael Alvarez - CEO: We're gonna have a reporting dashboard. We are optimizing the new design, and we're continually optimizing that new redesign over time.

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Michael Alvarez - CEO: We're also revamping our referral program. So keep that in mind over the next couple of weeks you'll see some changes there as well.

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Michael Alvarez - CEO: The new features, the new features that we're going to present today is waste not

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Michael Alvarez - CEO: a little bit on the redesign. And now we're rolling that out in small chunks. So it's not too overwhelming.

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Michael Alvarez - CEO: And then the billing portal. What you need to know because you do need to change your credit card information

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Michael Alvarez - CEO: to be able to

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Michael Alvarez - CEO: have it in the new billing portal, and we will show you how to do that

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Michael Alvarez - CEO: other.

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Michael Alvarez - CEO: and also a new integrated group messaging. There's a huge problem across the country where you're using all these different messaging platforms.

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Michael Alvarez - CEO: and none of them talk to your current systems. So, being an all-in-one platform in one click.

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Michael Alvarez - CEO: it allows group messaging allows for our system. Since we already have the data of your team members to push that data into the messaging or remove them from that. So you no longer have to remember to put people in or take them out.

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Michael Alvarez - CEO: and a bunch of other things that just really create a lot of headaches

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Michael Alvarez - CEO: for you and and your leaders, and really suck a ton of your time that can be completely on automated, and now is.

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Michael Alvarez - CEO: So

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Michael Alvarez - CEO: I'm gonna go ahead and let

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Michael Alvarez - CEO: Kevin take it from here on the new features so that he can demo that.

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Kevin Allen: Sweet. Thank you, Mike. So just like Aj or put into the chat. If you do have any questions as I go through this. Don't hesitate to put that into the question, and answers, because we do have a question and answers at the end. And I will also put the beta link which is what I'm going to be showing off here. So if you wanted to kind of follow along a little bit you can do that there.

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Kevin Allen: So this is our beta link, which is kind of where we're putting out these new features for the redesign so that way, we can kind of make sure that they're all working properly and then slowly integrate that into what you guys use on a daily basis.

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Kevin Allen: Some. So some new things that we're doing in this redesign, we have some new colors, some new icons like we have a new, the opening indicator to show that. This person is an opener compared to our closing one where they're the moon, icon, to show that they're have a closing shift.

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Kevin Allen: Okay, just kind of update on the colors, like we, you know, quote from the red to the green right now, it shows gray. But you know, open to feedback if you like that gray, or if you like, the blue that it was before and that's what this kind of beta is is to kind of get the feedback to know. Hey? Are we going in the right direction? Are we looking to do something different?

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Kevin Allen: So on the side. Here we have, you know, a way to jump up to have it be kind of expanded. So you can actually read the names, or you, if you know what the icons are like we have now. You can do that that way.

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Kevin Allen: Couple of things, I'll point out, is the area selector rather than a toggle. It's now a dropdown, so you can easily see. Hey? I'm on front of house versus switching to our back of house. Line ups with that dropdown there

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Kevin Allen: and then we can go to. The thing that we're really focused on is this waste management?

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Kevin Allen: So this is what the high level looks like this is kind of the main page. Here. We have a way of hey? I want to add new a news waste product.

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Kevin Allen: so I can click on that new waste. It'll a have a few favorites that I can favorite quite a few here, or, if I want to add a new one. I can go to my product screen I can find, hey? I wanna do that fruit cup, and it's a raw product.

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Kevin Allen: So then I can push that plus find it down here at the bottom, and I can either push, hey? And we did one waste. I can click on the 5 to hey? Now we have a total of 6, or now I need to drop the one down. And so now I'm wasting a total of 5 fruit cups. Maybe I need to waste a few tomatoes as well. So now I have a total of 7 units between both the fruit cup and the tomatoes.

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Kevin Allen: and then I can see also here that Aj or Arturo

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Kevin Allen: has submitted a few things in the past like 7 days. These are the last items that have been wasted.

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Kevin Allen: and I can click on, add.

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Kevin Allen: and you can see here my fruit cup and tomatoes are in each individual line showed in by which area that is as well as all of the other

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Kevin Allen: previous waste items.

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Kevin Allen: Or in this case we have some sampled items, or, if I have like a donation. Maybe that's how I would track for that donation side. I can put that in here just as easily switch between those radio buttons at the top.

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Kevin Allen: Over here on the right side. We have this filter right button where I can filter. I just want to see the donations, and I can hit apply right now. There's nothing in that date range. But if I extend that date range to be hey, let's do it from this range.

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Kevin Allen: Now, I can see, hey, there are 29 reports in that date range, and these are all of those reports here.

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Kevin Allen: Now, I can also click on. I'm gonna clear this out.

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Kevin Allen: But I can click on this export. And right now, it's gonna show me, based on this date range, what the latest waste items are, and then I can export that as a Csv file or a Pdf, so that way I can easily put that into up your inform to record that waste.

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Kevin Allen: You can also do that same thing with donations right now. There's nothing same as sampled, if there was any there. You can also hit that copy button, and it will copy what that inform name is. So that way you can easily kind of copy and paste that into inform to track that.

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Kevin Allen: Now let's say as the example medium fruit cup. Right now we have that labeled as that. But maybe I want to write out the word medium.

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Kevin Allen: so I can go up to this wrench icon up here at the top, and this is where I can add my kind of custom list, if you will, so I can click on the new, add button where I can say, Hey, what is do I want to call this? Maybe we call it that mid instead.

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Kevin Allen: In the description I can skip. But you know we could say, Hey, it's a fruit cup

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Kevin Allen: or a finished fruit cup

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Kevin Allen: finished

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Kevin Allen: the product category I need to find. Hey, is this a front of house finished? Item, is it a raw item, you know? Usually, whatever inform shows you. That's what it will say, but you can put it in whatever you want. Maybe it's the prep.

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Kevin Allen: And I need to find what type of external name. It is so in this case I would copy straight from inform, put it here so I could say, like, Hey, this is the cup whatever. Obviously I spelled that right.

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Kevin Allen: Canada put in what the unit is. So in this case each, and then what the cost is I don't want to put in the cost. I can put a 0, but it does need to have a cost per unit there

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Kevin Allen: and then you would hit save

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Kevin Allen: when you do that, it would show up there. And then when you push it onto this side, you can see a total amount of reports, and then the total based off of those in this case, testing data. But you get the idea of how much we've wasted in that period. In this case, this is all time versus if I do just this week.

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Kevin Allen: I only have $5 worth, because that's only the 2 that we've put in.

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Kevin Allen: Hank.

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Kevin Allen: So yeah, put any questions about waste not, or the waste management tool into the QA. I'm gonna move on to the next section, which is the chat or the messaging feature.

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Kevin Allen: So inside here, just like you would in any other messaging feature, you can click on new channel and team members will have this specify members and same with your leaders. But team members have access to this one

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Kevin Allen: where you can go in and search for that team members name. In this case, this is our demo store. So we have a lot of testing ones.

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Kevin Allen: Let's see if I can find my name.

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Kevin Allen: There we go so I can say, Hey, myself and I are going to be there. I would then click next, and then I can create that name. If I leave it blank. It would just add our 2 names together.

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Kevin Allen: This case, that's what I'm going to do.

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Kevin Allen: So now that we created a direct message. Between me and this testing channel. So that way I could just come in and say random. Let things I can say, Hi! Whatever you can see all of the other ones that I'm invited to like this. Meet with me and Bruce. We can reply to each other. Add some emojis things like that.

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Kevin Allen: We can also, as a leader, you can add it based on specified roles, which is meaning that you're doing it based on their permission levels inside of one click.

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Kevin Allen: So I can say, Hey, I want to mark off team member. And I also want to mark off directors and managers. Kind of do a generalized chat.

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Kevin Allen: and then I can specify, based on the area. So if I want to say, Hey, I just want it to be a front of house here.

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Kevin Allen: Group Channel. I can do that, or I can have it be for everyone. And I've already made that. So we're just gonna skip to it like an announcement channel.

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Kevin Allen: In this case I frozen this channel so that only directors have access to post into this channel, and then everyone else can just add emojis as you can see there by just clicking on the smiley face and adding a few emojis there!

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Kevin Allen: So that's oh! And the billing folder. I gotta forget. Can't forget that. So I gotta switch my screen here to this one.

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Kevin Allen: So down here at the bottom I can go to my profile and I can click on the billing.

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Kevin Allen: So in here. Obviously, you're not gonna see this testing info spot. But you can see here my current subscription. That's currently active. But I can go in and say, Hey, instead of this premium plan, which has, you know, breaks and premium messaging that we just showed off. I can jump to this advanced plan, and then I can hit confirm, because I've already paid for the premium. I'd get a credit on my account. So then I have forever long to have this here, or I can stay on that current plan

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Kevin Allen: for most of you who are already in in the process of switching. To this. You'll need to go into this billing portal button here.

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Kevin Allen: which will open up a new page that looks like this.

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Kevin Allen: and from here, normally this wouldn't be there. But you would then need to add your starter plan or your credit card into the system. So you would click on that and then add your credit card as normal. In this case I have a dummy one there.

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Kevin Allen: So don't steal my information. But you can add your new payment method there and then. You can also see, like your invoice history, so you can kind of see that and kind of almost self. Serve on the billing unless you want to talk to us. But that's the idea. Here.

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Kevin Allen: Okay, so that's all I'm gonna show off, at least for right now. Mike, if I'm gonna pass it back to you to go on the next thing on the slide.

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Michael Alvarez - CEO: Excellent. I will let me.

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Michael Alvarez - CEO: let's actually

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Michael Alvarez - CEO: okay, let me go ahead and share

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Michael Alvarez - CEO: this.

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Michael Alvarez - CEO: All right.

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Michael Alvarez - CEO: So

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Michael Alvarez - CEO: so now we're going to cover feature and view future improvement, feature, improvements.

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Michael Alvarez - CEO: I I have received quite a few questions, and I think you've got fantastic questions, and we are going to go through your questions and answer those at the end. Thank you for sending those.

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Michael Alvarez - CEO: So the feature improvements that we're going to cover now are are? There's an add the checklist button.

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Michael Alvarez - CEO: There's an ad passport training rubric.

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Michael Alvarez - CEO: There's a layout editor enhancements. There's accountability and fraction signatures super powerful.

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Michael Alvarez - CEO: There's contact information, privacy settings which which is

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Michael Alvarez - CEO: also phenomenal, which is gonna help you and your Hr. Departments gonna absolutely love you for this. And there's also day node enhancements. So I'm gonna go ahead and have

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Michael Alvarez - CEO: Kevin take it away. And if you can go through those we've got a lot of really good questions coming through.

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Kevin Allen: Yeah, I'm kind of like I wanna answer them now, but gotta show off the cool stuff first.st

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Michael Alvarez - CEO: Yeah, cool.

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Kevin Allen: Updates,

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Michael Alvarez - CEO: Cause you're really it's cause you're really cool, Kevin.

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Kevin Allen: I I mean, you know, don't boost my ego too much. Okay. So one of the questions that we keep getting in support is how to add a new checklist. So that right now you would go to the checklist. Tab or you could do this in the checklist here. You just want to click on that. Manage checklist button

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Kevin Allen: so inside of here, right now, I'm on the front of house ones. I can either 1st come down here to the bottom, and I can click on any of one of these templates that I made for my store that you guys can use. And like specifically this one that says new checklist, they'll then say, created, and then created or create and then created. We can see that up here, if I can find it

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Kevin Allen: somewhere

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Kevin Allen: right there. So then I can go in and edit, hey? This shows hash browns. I can edit that. However, I want, and then use that save and publish, and it won't be active for everyone.

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Kevin Allen: I can also click on this green banner here, and that will create a new one, and that one puts it already as published. So you can see here. That.

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Kevin Allen: So I hope that answers that of how to

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Kevin Allen: create a new checklist. And then, if you do need help making those checklists, we can help you with that. But that's how you would do that

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Kevin Allen: so now we're gonna move to the passport section.

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Kevin Allen: And all of those questions we did. I guess part of the redesign change the how the ratings are shown. So you can see that there.

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Kevin Allen: So inside the profile, we've added a passports tab where you can see it automatically. There in that person's profile, or that team members profile and same with the rating, your training that was already there. But now you can kind of jump back and forth. In between. So one of the questions is, how do I? Add a new one of the passports? So part of the

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Kevin Allen: that settings page that we're currently working on in the background. We'll add that. But currently you would need to fill out this

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Kevin Allen: rubric that you can then get access to

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Kevin Allen: which will then show all of the positions and what order you want them in, and this will show both the ratings as well as the passports. What order that's in? And then you can come over here to the passports, Tab.

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Kevin Allen: and you can see all of the passports that are currently in so as the example for dining room or desserts here has already some shakes, some weights. And those links are already there in that rubric tab. So that way you can use one of ours, or you can kind of merge what you already have in together.

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Kevin Allen: So that's kind of cool.

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Kevin Allen: How?

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Kevin Allen: And then the other thing I'll point out in the manage passports is, we can see all of the history of who did the last edit on this passport.

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Kevin Allen: So you can see here that Arturo edited on, edited this passport on July 12.th If I go in and, let's say, add another one. That's random letters I can then hit, save, and then it will show that Jessica did it, or in this case, me today. That's a kind of a new update that we've had.

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Kevin Allen: I think that's all for passports. Oh, I guess the other thing but we keep getting asked is by default. Training and passports are not seen by a team member. They're shown by trainers. With the idea being that you would have the trainer sit down with the team member and then go through kind of these passport checklists. Have them show them how to do a shake, or whatever the passport or the training day that they're doing today.

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Kevin Allen: But we can edit that to be that they can see the passports and not the ratings, or we have them to be able to see the ratings and their passports and not do anything with them. Kind of. However, you want us to customize that for you.

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Kevin Allen: Okay, now, let's.

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Michael Alvarez - CEO: Yeah, to keep it clear. If somebody wants to add a passport

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Michael Alvarez - CEO: right now, the only way to add a passport is to change it in the rubric, and then they upload it, or do they send that to cus? This customer support right now.

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Kevin Allen: Oh, great question. So yeah. So if they once they get this and edit it all with that order as well as what the star ratings are. They will then send that to support through a ticket, and is the best way that way, and then we would current update it. And then, once we have that settings page in that we're working on, and they can do that all themselves. At least, that's the goal.

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Kevin Allen: Great question.

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Michael Alvarez - CEO: So that so the purpose for the rubric is so that you can customize

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Michael Alvarez - CEO: things like passports and also trainings the star ratings. The explanation for the star ratings. If you want, we can provide you a template for everything

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Michael Alvarez - CEO: just to get your store started, and then slowly, you can start customizing it

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Michael Alvarez - CEO: on your own right.

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Kevin Allen: Question, yes.

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Michael Alvarez - CEO: So, and something really interesting about passports and the way to the Wh. This is the best way that I've been able to explain passports and and what they are. And the reason why we called them passports because has little airplane is because

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Michael Alvarez - CEO: think of passports. And and this is this is actually

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Michael Alvarez - CEO: a lot of. I know a lot of chick-fil-a restaurants who've actually canceled Trello just because of passports.

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Michael Alvarez - CEO: because what it does is it helps you to to see the progress from one level to another level for any team, member or leader.

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Michael Alvarez - CEO: So let's say, you want to create your own custom training on the culture of your store. Right?

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Michael Alvarez - CEO: You create that as a passport, and you make sure that they go through that you want to create another training. That's

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Michael Alvarez - CEO: that's progress on exactly what you need to do at this store

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Michael Alvarez - CEO: to get a raise or to go from team member to shift leader, for example. Right? So if you these are just

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Michael Alvarez - CEO: think of it as passports that you stamp, and that's why their progress

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Michael Alvarez - CEO: the only the best way to visualize is it is progress from one area to the next, or from one level of expertise to the next.

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Michael Alvarez - CEO: and you can literally do away with Trello for the most part, just just by just by using this. And then per team member, you have it under card, you know exactly who's done the onboarding for Newcast for for new employee, you know, who's been trained on what and that's all signed off on by their leaders, and they also have to. They do a virtual signature.

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Michael Alvarez - CEO: so it shows that they actually completed it. Any other thoughts on that Kevin.

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Kevin Allen: No, I think that's great. The idea of like this is the checklist that you would do for this particular position or permission level. That's the kind of the idea of passports is I can check it off. In this case, rate them

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Kevin Allen: hire like a 4 star, and then you can see that there and then I can stamp it like, Hey, they've done really great on this position. Let's give that stamp of approval by me.

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Michael Alvarez - CEO: Awesome.

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Michael Alvarez - CEO: The next one.

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Kevin Allen: Yeah, so this next one, I'm gonna go to the production side because it's a little easier to see as of right now. Inside of the layout editor. When I click on that you can see over here I have a bunch of different structures. Which is showing, hey? On Friday and Saturday. These are the times that are shown up. Same with Monday and Friday and Saturday, and then Tuesday through. Thursday is gonna show up here.

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Kevin Allen: Now, most of you may have the old list, which is the

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Kevin Allen: not this one or that. The global list which would then show basically whatever any time that's here. So we have a 6 on all of them. So that's gonna show up on Tuesday. It's not gonna have. Or it's gonna have this 8 am time as well.

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Kevin Allen: because that one shows up here on when it's on this global list section. I hope that's making sense. But any unique time that's on any of these. That's when it's going to show

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Kevin Allen: versus when we switch to the setups time. It's going to show on Friday and Saturday only 6, 8, and 10 in this example, where on like Monday, it's going to just show 6 and 11, because the 8 Am. Is for Friday and Saturday specific. Specifically, that's a hard word to say.

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Kevin Allen: The other thing I will add on the layout editor that we've Updated is that we've added this bulk edit property. So now I can go in and have this dropdown, and I can look at all of the training positions. So rather than having to click on the position. Look down here on this dropdown and make sure that it matches correctly. I can look at a high level and see all of the changes and go. Oh, traffic is not actually a runner position. We need to change that to a headset position, and then I can save that, and then it will update all my layouts.

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Kevin Allen: So done. A few other kind of back end changes on the layout editor. But that's kind of the main gist. That way.

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Kevin Allen: And then, again, if there are any other questions, please put them in the QA. And we'll get to those as well.

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Kevin Allen: So going back into the Beta, this is also on the production as well. In the infractions Tab, we've added a signatures. Box? So now I can say, Hey! This person didn't exceeded their break. Times, we could say was supposed to be off at this time. Obviously I spelled that correctly, and then I have a signature box where I can sign it as a leader, and then I can submit that. And then you can see that leader there.

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Kevin Allen: You can also see if I turn it on

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Kevin Allen: the

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Kevin Allen: employee signature shows that it's on.

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Kevin Allen: Oh.

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Kevin Allen: there's not a box there. Normally there would be a box there. If I go to production, you can see that.

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Kevin Allen: the joys of doing this on the fly. This is so much fun.

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Kevin Allen: Cool? So you can see there's a box that I can add that employee signature. It's not required, but it is there. So I can sign that there and then I have the employee also sign it to show that write up. Has been acknowledged by them. Obviously I put in all that information that way.

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Kevin Allen: You can then customize those different settings in here, saying, Hey, it's not required. Once. All

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Kevin Allen: like both signatures are there. It's then there's no edits.

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Kevin Allen: at least with that check box. This one means that you can edit the signatures.

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Kevin Allen: So if one leader signs it, and it's supposed to be a different leader that signed it. They can clear it and then edit it. That kind of a thing. If that one's checked. You can also add acknowledgement.

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Kevin Allen: phrases, I guess so it could say you acknowledge something in that box. So you and so when someone comes in to acknowledge that

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Kevin Allen: employee. It'll say you and or whatever you put in that box. We have a default one there. It looks like it got erased in this demo store, so I'll have to go back and add that

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Kevin Allen: but we've added that into the signatures. And inside the infractions.

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Kevin Allen: Normally, I'm in a demo. So I'm like, what questions do you have but another thing that we've added, let's see if my oops

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Kevin Allen: one PIN still works.

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Kevin Allen: Yes, so I'm currently now signed in as Christian temporarily. I'm using that cowboy hat. But if I sign in or try and look at a leader's profile, so let's say, take Rachel's right now. We've added this privacy screen so I can see that she's a director. But I don't see any of the information there.

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Kevin Allen: or when I sign out. I now, as a director, can see Rachel's phone number, her email, her birthday, her work anniversary. And then in this case her PIN as well. But if she had an emergency contact it would show that there as well. So you can easily see what information they have versus when I'm

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Kevin Allen: signed in as a team member. I can't see that information, so you can see by default your own level and lower. So a team lead could see a team leaders and a trainers and a team members, but could not see like a shift leader or a manager, and that all determines based off of the

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Kevin Allen: order of your permission levels here

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Kevin Allen: clean.

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Kevin Allen: And then the last thing I'll point out that we keep. We get a lot of questions about as well from support. Is our notes box here so you can go into here or in the redesign? It looks like

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Kevin Allen: this box. You can go in and add a bunch of comments for a day notes. So as I put it on this 12 Pm. Lineup, I can go to the 11, and it's still going to show there. And so if the one thing that we've updated recently is kind of our merge conflict. So if someone else also went in and updated this. And they, you know, bunch more comments.

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Kevin Allen: And I did this at the same time. It'll then say, Oh, there's a merge conflict. Let's see which ones you want to keep. So that way. You're not overwriting.

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Kevin Allen: The notes that are there

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Kevin Allen: so.

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Michael Alvarez - CEO: Yeah. Day notes is really a lot of people

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Michael Alvarez - CEO: think that that's just a place for for really great quotes.

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Michael Alvarez - CEO: But really it's a day notes section that actually drop off at midnight. And you can. You can do the dropdown and say tomorrow, and you can go to tomorrow, and you can add notes for the entire team for tomorrow, and those are notes.

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Michael Alvarez - CEO: or they know that that's instructions or things that they need to be aware of for the next day, and then you can do that a few a few days ahead of time

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Michael Alvarez - CEO: to plan ahead so that everybody it's it's like a message. Board. Right?

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Michael Alvarez - CEO: Yeah.

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Kevin Allen: One thing I would say that I've seen other people do is that they would put in like, Hey, this person is training this person on this position. So as like the scheduler, you could put in like little notes there. So it's like, Hey, Hannah's gonna train. No, Naomi on whatever today. So that way, all of that's in there. And so they don't have to manually go in. That's the shift leaders, job.

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Kevin Allen: or whoever in that store? But then they could put that information so that everyone knows. Hey, this is who's supposed to be there today. We can see that in that note.

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Michael Alvarez - CEO: Awesome.

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Kevin Allen: Sweet so that's all, all of my list. Mike, do you wanna go go through some of these questions, and I can continue screen sharing, or I can stop

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Michael Alvarez - CEO: So now we're at the now we're at the FAQ.

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Kevin Allen: Q. And a.

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Michael Alvarez - CEO: Our QA. Our.

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Michael Alvarez - CEO: the

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Michael Alvarez - CEO: of the presentation.

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Michael Alvarez - CEO: So

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Michael Alvarez - CEO: let's go ahead and get started. With that. I think you can read those questions, and if you want me to read through some of those I can.

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Michael Alvarez - CEO: But but there's some really good questions.

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Kevin Allen: Yeah.

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Michael Alvarez - CEO: For example, is there a way to have an infraction email sent to the leader when posted and not the team member? Let me just

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Michael Alvarez - CEO: let me just

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Michael Alvarez - CEO: touch on that really quick.

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Michael Alvarez - CEO: So, as a best practice, it's best to have all of the feedback

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Michael Alvarez - CEO: visible to the team members. For example, all of your training ratings, because this, then it becomes a feedback loop.

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Michael Alvarez - CEO: and you'd

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Michael Alvarez - CEO: your leaders will type in there and put the ratings that they feel comfortable, having them see so that it becomes a real good feedback loop, and then they can see their own progress right? So it's the same thing with. This is the reason why they, the team member, gets the email as well as because once they're given an infraction.

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Michael Alvarez - CEO: you want to have that difficult conversation with them, and say, Hey, you're more than 5 min late. I gave you an infraction. What are you going to do

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Michael Alvarez - CEO: to to to become better at this, so that you don't do that again, so that you don't repeat this

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Michael Alvarez - CEO: this behavior because we

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Michael Alvarez - CEO: it's not okay

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Michael Alvarez - CEO: to be 5 min late. So then you type in in the comments what their promise was.

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Michael Alvarez - CEO: And then that's when you have the signatures, and that's when you send it, because that keeps both parties accountable, you, as a leader, that you held them accountable them as a team member, that they actually were held accountable, and the promise that they made. That's the reason why they both receive the email. But the question still is, if they want to make that change and not have the team member get those emails? Is that a possible thing to change? Kevin.

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Kevin Allen: Right now there is not but that's definitely a great idea that we can add for the future.

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Michael Alvarez - CEO: Okay.

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Kevin Allen: Great question. I'll I'll address a few like common questions that I've seen throughout the thing. Right now. The beta is only on the web version. It. You just go to beta dot one click app.com, and that's how you can see that. We're working on a way like kind of a toggle button between production, which is in from the app to the beta. So you can easily switch back and forth. We're just currently testing that right now.

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Kevin Allen: Another thing that I saw was, is there a way that you can import the waste information directly into inform

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Kevin Allen: right now. There isn't a nice way of doing that just because of the way that it's all configured. But you can. I'll share my screen again, so we can see that in action.

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Kevin Allen: there it is. So you can click on this export. And right now it's filtered on this timeframe, so you can either click on this copy button to then search for that particular thing, and then put in that 5 units there, or you can export as a Csv or a Pdf, so then it's easier to place into the inform. So there's that.

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Michael Alvarez - CEO: Yeah. And I can't imagine that the savings per year, that just tracking the donations right?

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Michael Alvarez - CEO: Just tracking that and actually so so as the operators, as the operators doing their taxes at the end of the year.

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Michael Alvarez - CEO: What savings there's gonna be just to be able to have proof and have this track?

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Michael Alvarez - CEO: Yeah.

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Kevin Allen: The next one. So Nathan brings up a great question. He says. Can you make a graph of waste over time and break it out by hour, day, part

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Kevin Allen: week, month, all that kind of stuff. That's part of our goals. That's like a phase, 2 type of thing. So it's great idea. So that's where we're gonna put here to kind of show off different charts and different things about waste. So that way you can then see like, oh, in the morning we're wasting a ton of spicy fillets. We can now fix that and show that off.

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Michael Alvarez - CEO: Before answering other questions. I think this is really important. Would you mind explaining where the knowledge base has gone.

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Kevin Allen: Yeah.

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Michael Alvarez - CEO: One, and also

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Michael Alvarez - CEO: talk a little bit about the the one click champion program, which is

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Michael Alvarez - CEO: really important. And I think everybody on this webinar is really gonna want to know.

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Kevin Allen: Sure. So up at the top there's that question mark box both on the beta as well as on production. There's that question Mark Button there. When you click on it, it'll take you to the knowledge base like the homepage, if you will. So this is where you would go through and say, Hey, I have a question about accountability. We can go into that to then learn more about that information. And so then it has, like videos and articles kind of like the way pathways does. But just for one click.

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Kevin Allen: The one click champion program is to kind of kind of test if you will. Your one click knowledge. To really see like, hey? Do you know, are you the kind of the best, and know the training of one click. So as a specific example, here's the team training one. This one is gonna go over your ratings, your training, customizing passports for leadership and different positions, and then you'll have a team training quiz

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Kevin Allen: and the goal is that if you take all of the quizzes that are all right here, all 9 of them currently. Then you'll get a certificate from us, showing that you are a 1 click champion and then the goal would be that we would come to you of hey, we have this new feature. Can you test it out and give us your feedback to know, hey? Is it a good idea? Are we going in the right direction? Kind of like what we're doing with the beta? But a lot more like secretive. But

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Kevin Allen: the new stuff, the new new stuff.

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Michael Alvarez - CEO: The new new stuff.

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Kevin Allen: The new stuff.

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Michael Alvarez - CEO: And and this is really a game changer, really, that that I mean 1st of all. So you don't go to the homepage anymore. You actually have to be logged in to one click in order to access the knowledge base. Okay.

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Michael Alvarez - CEO: and it, it is really important that you have it. Minimum. One person on staff. That's a 1 click champion. I I would say, actually, minimum 2, maybe somebody front of house somebody back of house, but that they really get certified as a 1. Click champion.

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Michael Alvarez - CEO: That's just a game changer for you. There's so many stores that I go to, and I visit that are customers that are using only 10 of the power of one click, and if they were to use everything and they pay for everything.

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Michael Alvarez - CEO: So if you were to actually have somebody help you to make sure that you, you are internally that really digest this, or even calls us every morning we have a live zoom. Call for 1 h. If you click on contact us, and and and contact support on the homepage

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Michael Alvarez - CEO: every single morning for a full hour. Live, support. Somebody can answer your questions.

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Michael Alvarez - CEO: If you want to show them where that's at Kevin

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Michael Alvarez - CEO: and support, and then where it says a daily live. Zoom, call on the left, or you can book a call at a time that's more convenient for you or for your team, member or leader.

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Michael Alvarez - CEO: So let's go back to these questions. We have a lot of questions and thank you, everybody. And if we want to enable anybody's microphone, or do you want to keep going through these questions, Kevin?

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Michael Alvarez - CEO: There's a lot.

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Kevin Allen: Yeah, there's a lot it's hard to pick which ones

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Kevin Allen: we should do. This person says, When will we have access to waste, not or the waste feature. Currently, it's on Beta. So you can go test that now. And then, if you want to. Give us feedback stuff like that.

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Kevin Allen: Yeah, go ahead, Mike.

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Michael Alvarez - CEO: So so, to be clear, the only everybody who's a paid customer gets waste management.

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Michael Alvarez - CEO: and the only way to access waste management is through a web browser through Beta. One click appcom.

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Michael Alvarez - CEO: Right? It's not through the downloadable app yet. Anytime. We launch something on Beta. If you want to be using our latest and greatest

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Michael Alvarez - CEO: app at the time. It's always beta dial one click appcom through the web browser. So you can use

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Michael Alvarez - CEO: those features. Now, Kevin does waste need. Waste doesn't really need to be enabled, because it's it's for all paying customers. So everybody has it by default. Right?

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Kevin Allen: Fred.

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Michael Alvarez - CEO: Do we have to? If somebody wants to use the group chat

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Michael Alvarez - CEO: if they want to use the group chat that is in our premium feature set.

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Michael Alvarez - CEO: and if you go to the pricing page and you go to the premium feature set, you can see what's required for you to use to use messaging.

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Michael Alvarez - CEO: Yep,

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Michael Alvarez - CEO: When you set up, or change your filter and waste not, does it stay, or will you have to change it

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Michael Alvarez - CEO: every time you load the page up

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Michael Alvarez - CEO: the page or the end.

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Kevin Allen: Yeah, great question right now it is that those filters are just when you're on that screen. So if you do leave and then come back, you will have to add those. There, but that's a great idea, and we should totally implement that into our face, too.

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Michael Alvarez - CEO: The other question, Joe Weber, hey?

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Michael Alvarez - CEO: Oh,

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Michael Alvarez - CEO: Good to see you here, Joe. What do you mean by input dot Csv file into the inform.

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Michael Alvarez - CEO: Can that be uploaded? Waste not, or do we print it out, and

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Michael Alvarez - CEO: then manually add it to inform.

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Kevin Allen: Sorry. I'm trying to read and answer at the same time. So let me just kind of rephrase, and you tell me if I got it right. Mike. Is there a way that you can upload your waste list into the waste management? Yes, you just need to send us a Csv with what you want that to be, and then we can upload that for you. Was that the question, or was it something else?

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Michael Alvarez - CEO: Well, I can actually click on this.

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Michael Alvarez - CEO: Oh, you said that you answered it perfect.

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Kevin Allen: Quicker.

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Michael Alvarez - CEO: Awesome

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Michael Alvarez - CEO: well, there we need to.

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Michael Alvarez - CEO: Would there be a need? Well, there, let's see. Transitional part, Billy Portal.

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Michael Alvarez - CEO: So they're asking about the transition to the billing portal. Yes, there is a transition.

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Michael Alvarez - CEO: Anybody who has a saved credit card right now in our old system.

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Michael Alvarez - CEO: through the invoicing and the automated payments needs to input their credit card again into the new billing portal. The reason for the new billing portal is that you can self serve, go, serve going forward without having to deal with accounting and with invoicing. Okay, this is going to be a much better.

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Michael Alvarez - CEO: much better deal for you. So. Yes, that that is necessary.

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Michael Alvarez - CEO: How do we? How do we get back to the rubric to make passports fit our store better.

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Kevin Allen: May. How do you get to the rubric to make your store better? Is that what you said.

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Michael Alvarez - CEO: Yes.

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Kevin Allen: Cool, so easiest way is to submit a ticket, and I will give you then access to your stores. Rubric itself. You will then make the necessary edits, and then you would send it back to us with that link. We would then go in and update that. Accordingly. Grace asked a question of what the exports look like. So I'm gonna share that here.

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Kevin Allen: So this is what the Csv looks like it is only filtered based on this week. So there was only the 3 items. So that's why it's so small. And then I just did the waste items. And then this is what? So that was the Csv, and then the Pdf, kind of looks the same. So you can go in and

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Kevin Allen: see that there.

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Kevin Allen: and thanks for your question, Grace.

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Michael Alvarez - CEO: Let me let me touch on something having to do with with pricing real quick. Let me go ahead and share my screen.

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Michael Alvarez - CEO: sure.

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Michael Alvarez - CEO: and

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Michael Alvarez - CEO: let me go ahead and go to pricing

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Michael Alvarez - CEO: Gay

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Michael Alvarez - CEO: if you see this here. So this is the the tab billed annually is here, and then build monthly is just a little bit more, a few dollars more. So build annually. So just to let you know anybody, any of you that are on the old price. Okay.

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Michael Alvarez - CEO: we've sent emails. We've tried to call everybody, and we've tried to do the best that we can. There is a promotion that we have

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Michael Alvarez - CEO: that for the next 12 months. If you pay a year in advance in advance

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Michael Alvarez - CEO: for 2 49 paid annually, you get all of our premium advanced and starter features, everything and anything that we're gonna develop

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Michael Alvarez - CEO: over the next 12 months as well as you're in the system.

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Michael Alvarez - CEO: You get access to everything.

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Michael Alvarez - CEO: And we wanna do this because we

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Michael Alvarez - CEO: we've received a lot of feedback. Well, number one, we want to be part of the solution to what's happening out there with the Pre. Everything. All the prices are increasing and things like that.

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Michael Alvarez - CEO: Our Max plan used to be at 4, 25,

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Michael Alvarez - CEO: and our minimum plan used to be at 2 25.

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Michael Alvarez - CEO: We really wanted to help, and we wanted to create a plan. That was a 99,

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Michael Alvarez - CEO: so that anybody who feels that they don't have

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Michael Alvarez - CEO: don't have enough to invest in technology, but if they at least have a hundred dollars a month they could get started with us.

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Michael Alvarez - CEO: and that was a less of a barrier to entry. But at the same time also the top plan at 425. It really was.

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Michael Alvarez - CEO: It really was too much, and we figured out a way to decrease those prices

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Michael Alvarez - CEO: so that we can be at at better value to you. So anyways, any of you that want to migrate, that are at a higher plan than than 2 49 per month.

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Michael Alvarez - CEO: We do have that promotion that actually ends at the end of this month we've actually extended it, but it ends at the end of July. So just go to go to the website, open a support ticket, click support. Say, hey! I want to be migrated to the 2 49 annual plan, and we'll go ahead and have our anybody in support can help you to migrate your account over to that. And that's important. Because team messenger, the team group messenger is only available to those

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Michael Alvarez - CEO: that are that are in the premium plan, and also our positive rewards point system.

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Michael Alvarez - CEO: Moolah and Beta as well.

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Michael Alvarez - CEO: Does that help? I I hope that answers a lot of questions.

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Michael Alvarez - CEO: What are other questions that you've read, Kevin?

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Michael Alvarez - CEO: And if anybody wants to

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Michael Alvarez - CEO: turn on their microphone so that you can ask more in depth questions, you can go ahead and click, raise your hand and we'll go ahead and enable the microphone for you.

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Michael Alvarez - CEO: Okay, somebody said at the beginning you mentioned that there's an invoicing management solution that it was shown

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Michael Alvarez - CEO: also. Be a little bit patient for us, because we're migrating from one system to the other one.

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Michael Alvarez - CEO: But in the new billing system. You're going to be able to see your entire history of invoices. You know, you don't have to email accounting anymore and ask them for previous invoices, so you can download those on your own.

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Michael Alvarez - CEO: Any other question.

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Kevin Allen: 1. 1 person says, are you able to share documents? Pictures through the chat? Yes, is the answer. Any documents, pictures, gifts all the things through the messaging system. As well as like, replies you can PIN messages. So then you can like refer back to them that kind of a thing. And kind of jump between different messages that way. All possible.

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Michael Alvarez - CEO: You also see who has read your messages and who hasn't.

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Michael Alvarez - CEO: and you also. It also keeps all the entire history of the message history, unlike, like the free version of Slack that deletes all your messages after 90 days.

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Michael Alvarez - CEO: but really just saving your mind space from having to remember to put people in a group chat or remove people from a group chat

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Michael Alvarez - CEO: it. It really is a game changer.

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Kevin Allen: This question is a little bit different. So I'm gonna read it. It says, how do I gain access to the customization rubric? That one. You just submit a ticket and we'll send you the your stores rubric but it's saying, is already updated to Metro current settings, or will we have to go in and update it? By default is not unless you've already done a rubric. Then we would have it updated because it's already been done. So that kind of I hope that answers that question.

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Michael Alvarez - CEO: So what you're saying is.

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Michael Alvarez - CEO: if they've already done some customization. The rubric they're gonna get

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Michael Alvarez - CEO: already has those customizations, and they can move forward from there right.

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Kevin Allen: Brett.

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Michael Alvarez - CEO: Great.

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Kevin Allen: Yeah. And then, if you do submit a rubric of like, Hey, this is I. Wanna change this. Let us kind of know, like, hey? I just did front of house, and I didn't touch back of house so that way we don't have to go through and think that you've updated the back of house when you did it, or vice versa. That kind of a thing.

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Michael Alvarez - CEO: Angelina asked, when adjusting structures, why would it currently only apply to one day instead of all?

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Michael Alvarez - CEO: If structure settings are Monday through Saturday.

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Kevin Allen: Like. I assume she's meaning the times up at the top of the screen of like when they come in

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Kevin Allen: by default, they do come in on those times that are shown there. In the example that I was showing off. They had different times based on the day of the week. So it's the example. Maybe on Monday, through Thursday you close at 9 Am. Or 9 Pm. Or Friday and Saturday you close at 10

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Kevin Allen: on Friday and Saturday. You don't want that 9 Pm. Setup to show you just wanted at 10, and that's what that update is. Showing is that you can customize what times each of the structures are showing. I hope that answers that question.

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Michael Alvarez - CEO: Yeah. And also anybody that wants to chime in live and have us enable your microphone. Either raise your hand or let us know in the Chat, and Aj. Will do that. There is a really great question here. Can we call it something different other than infraction? We use it for both positive and negatives. So just to let you know the way that we see this is, we call it we actually call it accountability.

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Michael Alvarez - CEO: That's actually the best

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Michael Alvarez - CEO: term for it, because infractions go under it. And then the positive reward point system goes under that as well. That's Ca, that's how we're setting it up in our marketing and our new redesigns and all of that so in fractions is actually, it's it's also a term that's used a lot in restaurants.

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Michael Alvarez - CEO: but if you have any other suggestions other than the word infraction

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Michael Alvarez - CEO: we would love to hear it, and that just to let you know where it is that we're going, and why we call it just accountability, and then infractions, and then positive points and rewards

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Michael Alvarez - CEO: and we have a name for the positive rewards called Mula can go ahead.

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Kevin Allen: I was gonna say so. Trevor has a question. It says, what if you enter something incorrect on waste? Not how would you be able to delete that and then also I I would assume, add on to that. How would you edit it if you need to? So on. Here you would click, go to the main page that you're on here. You click on actions, and you can edit the type. So in this case I can edit the fruit cup, or we added 2 more. I can then save that. And now there are

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Kevin Allen: 7 total that way, or I can just go in and delete that whole thing, and then it will delete that looks like I need to reload if I do that, but

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Kevin Allen: that's how you would do that. It's just yeah. So now deleted but you'd have edit and delete there. So great question.

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Michael Alvarez - CEO: Another question from

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Michael Alvarez - CEO: tribusio.

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Michael Alvarez - CEO: Are we getting a feature to run reports? Great question.

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Kevin Allen: Yes, the next. So we're currently working on a checklist, one to show who like if things have been completed in your checklist or have not been completed, and then we'll slowly start implementing a bunch of new checklists of our new reports of like, Hey, let's look at your waste ones with that goals that we talked about earlier. Talking about like, which team member has the overall most training, who has the best passports checked off.

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Kevin Allen: Like all these reports, we have ideas for. But happy to take your ideas that you guys have that you want for reports. We can add those in as well.

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Michael Alvarez - CEO: This other one is really a great question. Can you have an automatic acknowledgement phrase for the specific accountability infractions given?

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Michael Alvarez - CEO: Hmm.

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Michael Alvarez - CEO: not exactly sure if I'm understanding the question, but it's it was sent in from an anonymous attendee.

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Michael Alvarez - CEO: Do you understand the question, Kevin? Yeah.

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Kevin Allen: Will you read it again for me.

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Michael Alvarez - CEO: Can you have an automate automatic acknowledgement phrase for the specific accountability infractions given.

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Kevin Allen: At least how I understand it, and anonymous poster like. If this doesn't answer your question, please let me know when you do give an infraction we do have on the

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Kevin Allen: signature side that I would need to make a new room for

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Kevin Allen: we have in the leadership. It does have the acknowledgement of specific language you want to have in that signature. In this case I don't have one there, but I can add that by going to the settings and then typing in. Hey? This is the acknowledgement of

449
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Kevin Allen: whatever comments you want that to be. As for what specific like infraction types there are. So instead of maybe, like 6 day, you want to give more detail. So you'd be like, hey? They weren't able to come in because they were sick. However, you want to word that. So you can customize what the infraction type is as well as the penalty type. But I'm not 100%. Sure, if that's what you're asking.

450
00:59:07.926 --> 00:59:13.329
Michael Alvarez - CEO: Let's see, do you guys have a template for how to earn Moolah Bucks?

451
00:59:15.500 --> 00:59:17.250
Michael Alvarez - CEO: But positive reward points.

452
00:59:17.250 --> 00:59:45.489
Kevin Allen: Yeah, I I we don't have one as of currently obvious. It's like, I, I don't know if that person is asking for like what like the reward like, hey? 10 more bucks is like a shake. Like the store kind of a thing, or like, hey? What are some examples of people giving, hey? They did something great. Let's give that that way. We don't have one as of currently, but we could always make one for you. Just send us a ticket, and I'll make that for you.

453
00:59:45.490 --> 00:59:49.589
Michael Alvarez - CEO: So, hey, Howard? If you take a look at our blog post on our website.

454
00:59:49.660 --> 00:59:51.396
Michael Alvarez - CEO: I did do a

455
00:59:51.990 --> 00:59:55.339
Michael Alvarez - CEO: I had a I did a webinar with tatum and Lance

456
00:59:56.811 --> 01:00:01.769
Michael Alvarez - CEO: tatum and Lance and Lance Reid is the operator for the store that we were featuring.

457
01:00:01.790 --> 01:00:06.399
Michael Alvarez - CEO: and he actually, they actually give away their playbooks, having to do with Moolah.

458
01:00:06.880 --> 01:00:18.749
Michael Alvarez - CEO: So you can download their playbooks, having to do with Mulan and positive reward point system, learn how they do things and download those that could become your template as well, and that that's a fantastic question.

459
01:00:19.300 --> 01:00:19.870
Michael Alvarez - CEO: and.

460
01:00:19.870 --> 01:00:36.147
Kevin Allen: I'll answer. So this there's a couple of them that are asking about a frozen group. By default. It is shift, leader and hire that can do that. You can customize that to be any. Well, there's only there's only 3 levels when it comes to

461
01:00:36.630 --> 01:00:58.459
Kevin Allen: met messaging. But we can customize what permission level that is in those levels. So then, by default, only shift leaders can write, and our shift leader and higher and right, and add messages and pictures and all that kind of stuff. And then anyone lower than that. So team, lead trainer, team member can add those emojis onto those specific messages.

462
01:00:59.360 --> 01:01:01.699
Michael Alvarez - CEO: Another great question about waste, not.

463
01:01:02.016 --> 01:01:06.819
Michael Alvarez - CEO: will we have to manually enter all the items? Or do you have a template of those items

464
01:01:07.110 --> 01:01:08.840
Michael Alvarez - CEO: which will already be available.

465
01:01:09.567 --> 01:01:26.719
Kevin Allen: So we do have a template. We're working on importing that into everyone's stores so that way they can use that that way. And then, if you have another custom list that you want to add, just send us that as a Csb with the idea being that you have?

466
01:01:27.048 --> 01:01:41.849
Kevin Allen: The name or kind of the same format that you do here? What's the product name? What's the category? Is it like a back of house finished raw front of house. Or maybe it's a different area like, make sure you clarify that

467
01:01:41.850 --> 01:02:05.059
Kevin Allen: what the inform name is both on. If it's on waste or donation, or sample, or a combination of, and then as well as what the unit type is, and then, if you want a cost per unit in different columns, and like a Csv upload and then we can import that in. I'll also note that on some of these like this medium for cup here has a waste value, and then a donation value obviously is different.

468
01:02:05.060 --> 01:02:14.550
Kevin Allen: And so then, if I I add it because this one could be a sample. We could add that as well, just to so that it's 1 line, but it's showing all 3 different

469
01:02:15.000 --> 01:02:17.820
Kevin Allen: versions of waste donation and sample.

470
01:02:18.790 --> 01:02:20.979
Michael Alvarez - CEO: So waste not, as in Beta.

471
01:02:21.323 --> 01:02:28.080
Michael Alvarez - CEO: Do you have a time for when it will be available in the app and out of beta. So just so that you know, yeah, for the downloadable app.

472
01:02:28.340 --> 01:02:32.079
Michael Alvarez - CEO: Yeah, when when is the plan for it to be in the downloadable app, even though

473
01:02:32.210 --> 01:02:33.429
Michael Alvarez - CEO: it works.

474
01:02:33.870 --> 01:02:37.260
Michael Alvarez - CEO: it works, and you can start using it now through the web browser.

475
01:02:37.578 --> 01:02:42.229
Michael Alvarez - CEO: Just not on the downloadable app. But yes, at a certain point it will. What's the timeline? Kevin.

476
01:02:43.229 --> 01:03:02.729
Kevin Allen: Yeah. So currently, we're working on a toggle switch to go from production to the beta inside the app. Once that's done testing, and that will then be released, and then anybody can use that through the app so hopefully next week. But I don't want to make any promises. Assuming we run into any things we need to update.

477
01:03:04.661 --> 01:03:10.090
Michael Alvarez - CEO: Is there a rough timeline, for when the app will receive the cosmetic update? So

478
01:03:10.170 --> 01:03:12.989
Michael Alvarez - CEO: the in a in a redesign

479
01:03:13.795 --> 01:03:17.769
Michael Alvarez - CEO: it's we've literally been working on the redesign for about a year and a half.

480
01:03:18.230 --> 01:03:22.380
Michael Alvarez - CEO: and what you're seeing now is phase one.

481
01:03:22.480 --> 01:03:29.629
Michael Alvarez - CEO: And then slowly phase 2 slowly over time. We're going to start integrating more of the redesign over it.

482
01:03:31.200 --> 01:03:37.099
Michael Alvarez - CEO: And and I think by the time we're done with, all of them is probably by the end of the year. Is that right? Kevin?

483
01:03:37.902 --> 01:04:03.949
Kevin Allen: Hopefully, sooner than that. But you know rough estimate, I would say that's probably a good candidate. The idea would be that we're doing both, not just like a cosmetic redesign. But we're also including, like on the checklist, we're adding new type of content. So is the example of rather than just a daily checklist that you have to do each day. We have like persistent checklist where you could do it sort of on Monday. But then on Saturday you could finish it

484
01:04:03.980 --> 01:04:15.430
Kevin Allen: like those kind of things we're slowly trying to add as well. So it's not just like, Oh, it's all pretty now which it is. But we're also doing, adding new types of features into it. Also.

485
01:04:16.190 --> 01:04:26.000
Michael Alvarez - CEO: So Angelina is, is asking to clarify new updates, which meaning waste messaging billing portal are now only currently available through the web person. Correct.

486
01:04:26.100 --> 01:04:32.279
Michael Alvarez - CEO: not correct. So the waste, yes, through the web version@beta.oneclick appcom

487
01:04:32.460 --> 01:04:36.899
Michael Alvarez - CEO: messaging. Yes, it's available through the downloadable app

488
01:04:37.130 --> 01:04:39.920
Michael Alvarez - CEO: and through the web app, both

489
01:04:40.504 --> 01:04:48.050
Michael Alvarez - CEO: the billing portal is available to everyone, and so everybody knows you need to change your credit cards by the 1st of the month.

490
01:04:48.833 --> 01:04:50.250
Michael Alvarez - CEO: Through the new billing portal.

491
01:04:51.890 --> 01:04:57.069
Michael Alvarez - CEO: There is another question. When you create a mass group with the team members

492
01:04:57.100 --> 01:04:59.190
Michael Alvarez - CEO: and then freeze the channel.

493
01:04:59.380 --> 01:05:07.419
Michael Alvarez - CEO: Who is still able. This is about messaging who is able to send messages. Only directors, only managers, team leaders

494
01:05:07.550 --> 01:05:09.280
Michael Alvarez - CEO: is this something we can change.

495
01:05:09.872 --> 01:05:18.880
Kevin Allen: Yes, I think I've already answered that one. So I'll just mark it there. But yeah, team leader and hire by default, and then you can customize that as well.

496
01:05:20.090 --> 01:05:23.899
Michael Alvarez - CEO: So, Lucas. When was the new pricing system put in place?

497
01:05:23.980 --> 01:05:26.880
Michael Alvarez - CEO: The new pricing system was put in place

498
01:05:27.814 --> 01:05:31.149
Michael Alvarez - CEO: because the notification was

499
01:05:31.680 --> 01:05:39.899
Michael Alvarez - CEO: previous to last month, and I believe it was the 1st of last month. Now we did give customers the option to stay where they're where you're at.

500
01:05:40.290 --> 01:05:44.130
Michael Alvarez - CEO: So all customers have the ability to stay where you're at

501
01:05:44.140 --> 01:05:48.800
Michael Alvarez - CEO: or move to the new pricing plan, which were the options that we gave

502
01:05:49.725 --> 01:05:57.789
Michael Alvarez - CEO: and anybody who chose to stay where they're at, especially anybody at the 425 level that included premium support as well.

503
01:05:58.370 --> 01:05:59.340
Michael Alvarez - CEO: K.

504
01:05:59.640 --> 01:06:03.010
Michael Alvarez - CEO: So, Leah, for when.

505
01:06:03.290 --> 01:06:32.379
Kevin Allen: So it's asking, is ways lock to a specific position or permission levels. Or is it open to everyone? Currently, we don't have any permissions on it. So everyone has access to it. But we're open to adding those permission levels of like a directors are the only ones that can export. But everyone can add to it that kind of a thing. We haven't gone through and like specifically nailed down what those permission levels are yet so happy to get your feedback on that, Liam, if you want.

506
01:06:32.980 --> 01:06:38.780
Michael Alvarez - CEO: Or waste not? Are you able to type in a number? Are you only able to use the plus and minus features.

507
01:06:39.230 --> 01:06:50.950
Kevin Allen: Great question. Don't know the answer looks like you can only using the plus and minus. But that would be a great thing for a phase. 2. To do.

508
01:06:52.130 --> 01:06:53.220
Kevin Allen: Great question.

509
01:06:53.590 --> 01:06:54.420
Michael Alvarez - CEO: Great art.

510
01:07:00.060 --> 01:07:13.580
Michael Alvarez - CEO: This is a great question from nil. And are you working on a feature separate from group messaging where you can send announcements that everyone can see when they 1st upload load, one click similar to when you guys release updates.

511
01:07:13.580 --> 01:07:41.480
Kevin Allen: Oh, great question! That one is on our roadmap to add in the future. It has not been prioritized yet. You can see a rough idea of our roadmap by going to one click, app.com slash ideas. And this will show you all of the stuff like that's in progress. Looks like it needs to be updated a little bit. But that's okay. So you can see that that one there, you can see the ones that are planned. And then we're just like kind of seeking more community votes on

512
01:07:41.480 --> 01:08:02.929
Kevin Allen: where you can go in and say, Hey, I really like this dashboard idea. I can say, you know, here's some more details on it. I can say, Hey, this is critical for my store. Then you can add a comment of Why is it critical for your store? Hey? You want to be a tester, you wanna add, make sure you have this report in there and then you would put your email. And then when we send updates, we would then put that we would send that email to you.

513
01:08:05.280 --> 01:08:06.250
Kevin Allen: Great question.

514
01:08:10.080 --> 01:08:12.720
Michael Alvarez - CEO: Yeah, I just sent a link through the chat

515
01:08:13.210 --> 01:08:19.000
Michael Alvarez - CEO: that says, go here to request new features or changes one click, app.com forward. Slash feedback.

516
01:08:20.514 --> 01:08:21.340
Michael Alvarez - CEO: From

517
01:08:21.350 --> 01:08:25.520
Michael Alvarez - CEO: Grace. Do you have an example of what an infraction email looks like

518
01:08:25.810 --> 01:08:28.000
Michael Alvarez - CEO: for the team members? Perspective.

519
01:08:28.000 --> 01:08:28.770
Kevin Allen: Yes.

520
01:08:31.175 --> 01:08:35.989
Michael Alvarez - CEO: While you're looking that up, let me see if like, we can answer another one, because that may take you a second to pull that up.

521
01:08:46.929 --> 01:08:48.399
Michael Alvarez - CEO: How do we?

522
01:08:48.839 --> 01:08:50.619
Michael Alvarez - CEO: Great job, gentlemen?

523
01:08:51.129 --> 01:08:52.549
Michael Alvarez - CEO: Thank you, Robert.

524
01:08:53.559 --> 01:08:54.729
Michael Alvarez - CEO: Thank you for that.

525
01:08:54.939 --> 01:08:59.929
Michael Alvarez - CEO: He says. Great job, gentlemen, to you and your team. Osh! Some additions to the app.

526
01:09:03.029 --> 01:09:08.439
Michael Alvarez - CEO: okay? Ashley asked. So if you make changes on the Beta, will it reflect on the downloadable app.

527
01:09:08.439 --> 01:09:09.009
Kevin Allen: Yes.

528
01:09:09.010 --> 01:09:09.729
Michael Alvarez - CEO: Yes.

529
01:09:10.500 --> 01:09:16.679
Michael Alvarez - CEO: yep, it works exactly as the downloadable app does, but it's actually has more.

530
01:09:16.770 --> 01:09:22.490
Michael Alvarez - CEO: has more. But whatever you change, that's part of the downloadable app. Yes, for sure. It's going to make those changes.

531
01:09:22.490 --> 01:09:46.040
Kevin Allen: Yeah, and and then vice versa as well. If you make anything on that Beta, it'll then reflect onto the production app, also assume, and assuming that it's on both like waste won't show up on both, because it's not on the production. But if you update like a checklist or any of the like. Hey? I send this person on break on the Beta. It will then send them on break on the production, too.

532
01:09:46.910 --> 01:09:52.189
Michael Alvarez - CEO: And this is a great question that Grace is asking, is there a way to sign up for the newsletter updates.

533
01:09:52.859 --> 01:09:56.769
Michael Alvarez - CEO: or can they only be found on the on the website and app

534
01:09:56.880 --> 01:10:02.860
Michael Alvarez - CEO: we we should on the homepage add a place where anybody can sign up for a newsletter updates.

535
01:10:03.321 --> 01:10:06.479
Michael Alvarez - CEO: So that is a really good point. And if

536
01:10:07.880 --> 01:10:19.170
Michael Alvarez - CEO: and what we'll do, Grace, if you want us to subscribe you to those, we'll get your email that you've put in to register for this. And we'll actually subscribe you to those newsletter updates.

537
01:10:22.970 --> 01:10:38.390
Kevin Allen: One thing I'll point out. So trying to find that fraction email, you can come down here at the bottom and click on what's new. This will show you what the last kind of shorter version of what then last update was, or you can click on that version number at the bottom.

538
01:10:38.390 --> 01:10:56.229
Kevin Allen: This will take you to the knowledge base, which has all the release notes there. And so then you can see like, Hey, we added this passports in the app, we added the infraction signatures and add a little bit more detail. That way, so you can easily see with pictures and everything like that. What we've added recently.

539
01:10:57.090 --> 01:11:06.059
Michael Alvarez - CEO: So, Kevin, I would like to before we end. We're few minutes over, but I would like for you to actually go over the purpose of the cowboy hat

540
01:11:06.210 --> 01:11:14.690
Michael Alvarez - CEO: and the reasons for that, because, as I travel throughout the country, there's a lot of stores that don't know that that's a feature that's available and what it's for.

541
01:11:14.690 --> 01:11:15.200
Kevin Allen: Sure.

542
01:11:15.542 --> 01:11:31.969
Michael Alvarez - CEO: So so think of it this way. One click is meant to be to be a replacement of visual replacement for your pen and paper and your whiteboards. Okay? Or, however, was that you were visually letting people know what position to go to go to this way.

543
01:11:31.970 --> 01:11:49.799
Michael Alvarez - CEO: You tear off the paper from the wall. You put this there and they scroll. But you don't want team members to mess up your setups. You don't want team members to put themselves on. Break you you you don't want team members to be messing up messing with anything that you're that you're working on. So it's in view only.

544
01:11:49.990 --> 01:11:52.180
Michael Alvarez - CEO: And this is what's called a house account.

545
01:11:52.190 --> 01:11:53.470
Michael Alvarez - CEO: And then.

546
01:11:53.922 --> 01:12:00.879
Michael Alvarez - CEO: I'm gonna have Kevin explain the rest. But 1st he's showing you what a what an email looks like for the infinite fraction.

547
01:12:01.020 --> 01:12:08.175
Kevin Allen: Yeah. So in this example, Isaiah got in a fraction. So he would get a copy of this, and then the leader would as well, and

548
01:12:08.440 --> 01:12:33.370
Kevin Allen: in this example at least, shows that he's a team player, or he did something that needs to be marked accountable for what? The who issued it. The explanation there did. Was there a signature? And then how many total points there is? So you can see here that, like negative 15 points. Cause. This store does both positive and negative things versus, like a normal store, which would have positive points show negative things.

549
01:12:33.370 --> 01:12:36.862
Kevin Allen: It's kind of like a pass or not, a driver's license.

550
01:12:37.370 --> 01:12:59.980
Kevin Allen: things, you get points that are bad. And then to answer your the question about the sign in so the service account, which is usually your store email. So the 5 digit store number at Chick-fil-a com, that would be the email to sign in with. That is a view only just kind of like your team members is a view only access, so they can see everything. But they can't do anything.

551
01:13:00.210 --> 01:13:21.429
Kevin Allen: Now I can then use the sign in PIN to sign in. In this case I'm gonna sign in as a team member. But I would then sign in as a leader on that service account, so that I can have higher level permissions. So instead of like a Christian here who signed in, he can't move anybody. He can't do any of that when he goes into their profile. All he sees is.

552
01:13:21.520 --> 01:13:24.010
Kevin Allen: excuse me, the Moolah. He doesn't see their training

553
01:13:24.260 --> 01:13:49.459
Kevin Allen: or their infractions. Versus. If I signed out and was like the signed in temporarily as a director. I could then be okay. I can go in and add their infractions. To that particular team member, or Hey, I want to mark off their training or give them a trainings for that kind of a thing. So it's almost like you're wanting to get permission levels that is higher than whatever is currently there. In this case.

554
01:13:49.460 --> 01:14:01.730
Kevin Allen: the default one is, they just see everything. You can't do anything, and then you can go in and temporarily sign in to then move people around and do that specifically. The store.

555
01:14:01.830 --> 01:14:04.430
Kevin Allen: It does have it somewhere.

556
01:14:05.130 --> 01:14:23.149
Michael Alvarez - CEO: And to let you to let you know. Also, we can customize the view of the team member, so we can allow the team member to see their training ratings and their passports, and and several things under schedule. So they don't have to. They don't have to log into hot schedules anymore. And they can actually just log into one click and see their schedule.

557
01:14:23.610 --> 01:14:47.700
Kevin Allen: Or even, on the other hand, of that, what? Not to see. So they could right now. Maybe you don't want them to see their shifts beforehand, and you want them to look on the ipad that you have at the store. We can turn off the layout so they only like trainers and hire can see that. And team members when they log in, they'll only see the checklists. So we can customize. However much you want to make it customize for your store.

558
01:14:50.110 --> 01:14:52.900
Michael Alvarez - CEO: And and a last question before we end. What

559
01:14:54.659 --> 01:14:59.049
Michael Alvarez - CEO: So so this PIN is really really critical and important

560
01:14:59.140 --> 01:15:07.040
Michael Alvarez - CEO: as a best practice. You have an ipad on the front of house, another one on the back of house, on a wall, steady on a wall. Nobody can take it with them.

561
01:15:07.100 --> 01:15:12.799
Michael Alvarez - CEO: and and then anybody can check. Nobody has to ask the shift leader where they're supposed to go.

562
01:15:13.110 --> 01:15:15.269
Michael Alvarez - CEO: They're not allowed to. They

563
01:15:15.330 --> 01:15:22.050
Michael Alvarez - CEO: they won't, because it's right there on the wall. If they come to the shift leader and say, Where am I supposed to go? Office shift leader says, Hey.

564
01:15:22.190 --> 01:15:28.620
Michael Alvarez - CEO: check check one click on the ipad. That's it, right. And as a best practice, also, the shift leader

565
01:15:28.900 --> 01:15:32.750
Michael Alvarez - CEO: should be carrying a mobile an ipad with them

566
01:15:32.820 --> 01:15:41.050
Michael Alvarez - CEO: to be able to manage the team member, especially during lunch rush hours and dinner, rush hours and all that stuff to be able to manage the team and the chaos better.

567
01:15:41.060 --> 01:15:47.660
Michael Alvarez - CEO: but as a best practice, put an ipad on the front and on the back of house, and keep them bolted to the wall.

568
01:15:49.590 --> 01:15:56.869
Michael Alvarez - CEO: Robert said, we recently put our employees in teams. We have 8 teams. Is there a way to put them into groups?

569
01:15:58.588 --> 01:16:00.060
Kevin Allen: Groups based on pro.

570
01:16:00.060 --> 01:16:01.749
Michael Alvarez - CEO: I'm assuming in chat. Yeah.

571
01:16:01.750 --> 01:16:03.339
Kevin Allen: Oh, in chat!

572
01:16:03.340 --> 01:16:04.610
Michael Alvarez - CEO: Is that right, Robert?

573
01:16:07.004 --> 01:16:24.069
Kevin Allen: So while he's typing that, so the easiest way is to you can create a new channel. And I, when I demo that specify members. I was thinking you could do it more as like a direct message. So me and Mike are gonna create a message. So let's talk.

574
01:16:24.070 --> 01:16:46.980
Kevin Allen: But you could do it as like a bigger group. So it's not based on permission level. So I could say, Hey, it's all of the support team, and I can add us all individually. It just won't automatically update as you do, that. The other option is that we could add a permission level. That is kind of just a tag. Almost. So it's like, Hey, this is group one group 2, group 3. They all have the same permissions as they just

575
01:16:46.980 --> 01:16:54.969
Kevin Allen: do kind of before and then add that that might be a little bit more technical than we're kind of used to. But we can look into that for you.

576
01:16:55.230 --> 01:17:04.620
Michael Alvarez - CEO: Actually, that would be a great new feature that as they set permission levels that maybe there's specific permission levels where they would

577
01:17:07.540 --> 01:17:11.740
Michael Alvarez - CEO: they would get to choose who is in those permission levels. I'm not exactly sure how that would work.

578
01:17:11.740 --> 01:17:39.069
Kevin Allen: Yeah, I mean, we have that, for it doesn't show it on this one. We have like a billing portal tag. So that way when you I click on the billing or so that this person, as the example, could see the billing portal. Doesn't look like it updated on this what I'm showing but we have that so we could possibly add that for others. But I haven't quite done that yet, so don't. I'm not gonna hold my breath yet, but definitely, something that we can add in the future.

579
01:17:39.070 --> 01:17:41.260
Michael Alvarez - CEO: So for those of you that are left

580
01:17:41.957 --> 01:17:49.450
Michael Alvarez - CEO: just in chat. If you want to send this to chat, are there any other topics that you would like for us to cover in future webinars

581
01:17:49.490 --> 01:17:51.710
Michael Alvarez - CEO: that are really gonna help you and your team.

582
01:17:52.000 --> 01:17:52.700
Michael Alvarez - CEO: the

583
01:17:57.860 --> 01:18:00.969
Michael Alvarez - CEO: and and that would be great to know, and if

584
01:18:03.760 --> 01:18:04.959
Michael Alvarez - CEO: and if not

585
01:18:05.560 --> 01:18:13.290
Michael Alvarez - CEO: great, I have a few ideas coming in. But it really we're we're over time. We're thankful for you as customers.

586
01:18:13.380 --> 01:18:19.989
Michael Alvarez - CEO: Well, our your success as leaders is truly our passion, and I hope that it shows.

587
01:18:20.130 --> 01:18:34.949
Michael Alvarez - CEO: and if you have any questions whatsoever, go ahead and open up a support ticket. Go ahead and review the pricing. Please let your accounting people know that they need to switch change their credit cards and where they need to go. Do that

588
01:18:35.847 --> 01:18:38.650
Michael Alvarez - CEO: and also the your voice matters

589
01:18:39.100 --> 01:18:40.340
Michael Alvarez - CEO: to be able to

590
01:18:40.540 --> 01:18:42.659
Michael Alvarez - CEO: to go click on the question. Mark

591
01:18:43.796 --> 01:18:46.849
Michael Alvarez - CEO: inside the app that actually opens up

592
01:18:47.375 --> 01:18:49.035
Michael Alvarez - CEO: your training, your your

593
01:18:50.040 --> 01:18:53.299
Michael Alvarez - CEO: on the what's the name of the training? Again.

594
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Kevin Allen: The one click, champion.

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Michael Alvarez - CEO: Oh, the one click champion program. That's right. Also, we also have a new program called Your Voice matters, and we're going to be sending out more information on that

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Michael Alvarez - CEO: here here soon.

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Michael Alvarez - CEO: Thank you for your time.

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Michael Alvarez - CEO: This is the end of this presentation. Please feel free to email us back with any ideas and any questions that we haven't answered. We're gonna have somebody email you directly and answer those questions for you. Sound good.

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Michael Alvarez - CEO: Thank you. Thank you. Everybody. Thanks for attending, and really love to see you in person, as we're traveling throughout the country.

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Michael Alvarez - CEO: Have a great day. See? Ya.