OneClick Onboarding Guide
Who should review this document? Everyone interested in exploring and experiencing the OneClick training and shift management software. Review this step-by-step guide to evaluating and onboarding with the software and running a two-week free trial of the OneClick platform.
Shortcut link to this document: https://oneclickapp.com/onboarding
Table of Contents
Why OneClick?
The OneClick team is passionate about helping shifts run smoothly, teams realize their full potential, and operators maximize growth and profit.
- Features graphical layouts that are customizable and can add and remove positions throughout the day to accommodate lunch and dinner rushes, etc.
- Integrates with HotSchedules to display a roster showing which Team Members are available during each shift during each day. The Team Members are dropped onto the Layouts to create Setups.
- Eliminates pain and wasted time from using paper, whiteboards, spreadsheets, verbal instructions, etc. to each Team Member for their assignments during their shift.
Team Member Access
Team Members can check assignments prior to arriving for their shift.
- They will be better prepared physically and mentally
- They have their own OneClick account (connect through the same email they use for Hotschedules) to view setups ahead of time
- The Training Module will track training progress for each Team Member and provide relevant information to shift leaders for planning setups and training opportunities
Leaders spend more time delivering 2nd mile service, training team members, and making adjustments to assignments before problems arise.
Helpful Links
Before Your OneClick Trial is Activated:
- Pre-recorded 30-minute Demo video: OneClickApp.com/demo
- Pre-recorded Advanced Break Management video: OneClickApp.com/break-feature
- Frequently asked questions: OneClickApp.com/faq
- Schedule Zoom Demos & team trainings:
After your OneClick Trial is Activated:
- Account Login: login.oneclickapp.com (login only after account is set up)
- Leadership Quick Start Guide: OneClickApp.com/leader-training
- Team Member Quick Start Guide: OneClickApp/team-training
When you have Questions or Need Help:
- Schedule Trainings: OneClickApp.com/support-calendar
- Sales: sales@oneclickapp.com
- Support: OneClickApp.com/support
- Text or call: (404) 999-6055
Onboarding Timeline
- Demo
- Watch the pre-recorded demo video - 10 minutes
- Watch the video on our latest major releases - 37 min
- Watch the video on how to run breaks more efficiently - 32 min
- Complete the Questionnaire - Your OneClick account will be specifically designed for your restaurant’s needs.
- Customize Your Store’s Layout - With an easy editor interface you can quickly design your own store’s layout.
- Zoom Team Training - Schedule a training session for your leadership team by going here oneclickapp.com/support-calendar.
- Begin Free 2-Week Trial - Use this time to train your team how to use the software and to fully implement it with your daily operations. Before your trial ends, we will contact you to discuss moving forward with our software and invoicing processes.
Our Goal
We treat our relationship with you like a tight partnership that helps you thrive in the restaurant and helps us develop a better software program for you and other Chick-fil-A restaurants. Everyone wins.
This is how we accomplish that:
- We know that our software may solve 80% of your problems right now, so the only way that we can develop more features is by having you pay into the system. This way we have more funds to invest in development to make the application better every day.
- As a paying customer you will also get to join us during our semi-annual virtual Zoom call where our CTO presents our ideas and you get to tell us what new features you want to have us develop. You are the strongest voices in what gets developed within our software. We do this for you!
- The better our application, the more streamlined and optimized our software can be for all the unique needs across Chick-fil-A and the more we all progress together as a true partnership.
Our History
James Finlinson, a former Team Member at Chick-fil-A Ammon (#02789), has a passion for people and technology. He loved his job because it fit his personality. He got to work with and serve great people on a daily basis. He fits the mold perfectly. He is never without a smile or a laugh. He loves life and everything about it.
While working at Chick-fil-A he noticed that his Director and Shift Leaders were using a combination of Google Sheets and pen & paper to manage daily operations, Team Members ability within each position, and training processes for all new hires. He thought to himself "there has to be a better way."
Over a three-year period he coded & developed the OneClick system, one feature at a time. He spent many nights and weekends working on it, making changes according to his store's needs and testing it. He also made a special trip to visit the Chick-fil-A Home Office in Atlanta, GA, where he met with several very kind developers and executives who gave him encouragement to continue.
His software matured along with the growth of Chick-fil-A Ammon that experienced a surge in sales that grew from $4 Million to over $9 Million a year. OneClick proved especially useful when the COVID-19 pandemic hit. His software was the perfect solution to help manage the growth and changes made to the logistics of Drive Thru operations.
Once James felt the software was ready to be shared with other Chick-fil-A Restaurants he joined forces with Jan Finlinson, and Mike Alvarez, both very seasoned entrepreneurs and businessmen, to officially launch and scale the business.
Today we serve over 15,000 Chick-fil-A Team Members who are responsible for generating over $1 Billion dollars in food sales a year. As a company we are continuing to expand to more Chick-fil-A restaurants every week.